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Recruitment Programme Support Officer @ NHS Resolution | Dispute Resolution Expertise
Senior Claims Manager Salary: Agenda for Change, band 8a (£53,775 - £60,504) Location: NHS Resolution’s Leeds offices – hybrid working or fully remote Contract: Permanent Closing date: 19 January 2025 at 23:59pm Written assessments:
w/c 27 January 2025 Interviews:
w/c 10 February 2025 The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. The opportunity: We have an exciting opportunity for a talented Senior Case Manager to join the Claims Management function on a permanent basis. The Senior Case Manager is a highly experienced and adaptable professional responsible for managing a caseload of complex and highly complex claims. With a deep understanding of case management principles and best practices, they ensure efficient and effective resolution of cases while maintaining a client-centered approach. What you’ll be doing: Triaging new claims to include the setting of initial reserves and providing guidance on early case strategy and the appropriate pathway for future management i.e. settlement or investigation. Acting as a technical expert within the team, reviewing and dealing with complex, contentious and sensitive issues. Assisting in examining trends/potential issues/risk alerts. Identifying and addressing development needs, providing guidance, one to one training, coaching and mentoring team members and secondees. Working with the Team Leader to implement and direct the strategy and improvement plans. Acting as member liaison. Acting as main referral point for queries. What you’ll bring: Experience of handling complex and highly complex personal injury/clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while achieving set targets. Personal injury or clinical negligence claims handling experience or equivalent knowledge and skills or post graduate qualification. Knowledge of current law and statuses. Ability to work as a team member and collaboratively with other teams. Exceptional customer focus and awareness. Ability to focus on continuous service improvement and innovation. Ability to build and maintain relationships with internal and external stakeholders. Excellent written and oral communication skills. Highly developed negotiation skills with the ability to be authoritative and persuasive. Outstanding interpersonal skills requiring diplomacy and professionalism. Ability to manage several priorities at the same time. Ability to work under pressure and to tight and immovable deadlines. Ability to coach, mentor and develop others. To apply please provide us with your CV listing detailed work history and job responsibilities. The CV should cover exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. About NHS Resolution: NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. What we offer in return: Competitive salary and benefits package. Opportunities for career growth and development. Collaborative and innovative work environment. A commitment to diversity, equality, and inclusion. Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements. NHS Resolution is made up of staff from all walks of life which enriches the work we do. We embody our organisational PEER values: Professional:
We are dedicated to providing a professional, high quality service, working flexibly to find effective and efficient solutions. Expert:
We bring unique skills, knowledge, and expertise to everything we do. Ethical:
We are committed to acting with honesty, integrity, and fairness. Respectful:
We treat people with consideration and respect and encourage supportive collaborative and inclusive team working. Additional information:
A candidate pack with more information on the role, team and organisation is available on request via email: nhsr.claims@nhs.net. Closing date:
19 January 2025 at 23:59pm. We reserve the right to close the advertisement early, should we receive sufficient applications. Please note:
if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
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Senior Claims Manager Salary: Agenda for Change, band 8a (£53,775 - £60,504) Location: NHS Resolution’s Leeds offices – hybrid working or fully remote Contract: Permanent Closing date: 19 January 2025 at 23:59pm Written assessments:
w/c 27 January 2025 Interviews:
w/c 10 February 2025 The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. The opportunity: We have an exciting opportunity for a talented Senior Case Manager to join the Claims Management function on a permanent basis. The Senior Case Manager is a highly experienced and adaptable professional responsible for managing a caseload of complex and highly complex claims. With a deep understanding of case management principles and best practices, they ensure efficient and effective resolution of cases while maintaining a client-centered approach. What you’ll be doing: Triaging new claims to include the setting of initial reserves and providing guidance on early case strategy and the appropriate pathway for future management i.e. settlement or investigation. Acting as a technical expert within the team, reviewing and dealing with complex, contentious and sensitive issues. Assisting in examining trends/potential issues/risk alerts. Identifying and addressing development needs, providing guidance, one to one training, coaching and mentoring team members and secondees. Working with the Team Leader to implement and direct the strategy and improvement plans. Acting as member liaison. Acting as main referral point for queries. What you’ll bring: Experience of handling complex and highly complex personal injury/clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while achieving set targets. Personal injury or clinical negligence claims handling experience or equivalent knowledge and skills or post graduate qualification. Knowledge of current law and statuses. Ability to work as a team member and collaboratively with other teams. Exceptional customer focus and awareness. Ability to focus on continuous service improvement and innovation. Ability to build and maintain relationships with internal and external stakeholders. Excellent written and oral communication skills. Highly developed negotiation skills with the ability to be authoritative and persuasive. Outstanding interpersonal skills requiring diplomacy and professionalism. Ability to manage several priorities at the same time. Ability to work under pressure and to tight and immovable deadlines. Ability to coach, mentor and develop others. To apply please provide us with your CV listing detailed work history and job responsibilities. The CV should cover exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. About NHS Resolution: NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. What we offer in return: Competitive salary and benefits package. Opportunities for career growth and development. Collaborative and innovative work environment. A commitment to diversity, equality, and inclusion. Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements. NHS Resolution is made up of staff from all walks of life which enriches the work we do. We embody our organisational PEER values: Professional:
We are dedicated to providing a professional, high quality service, working flexibly to find effective and efficient solutions. Expert:
We bring unique skills, knowledge, and expertise to everything we do. Ethical:
We are committed to acting with honesty, integrity, and fairness. Respectful:
We treat people with consideration and respect and encourage supportive collaborative and inclusive team working. Additional information:
A candidate pack with more information on the role, team and organisation is available on request via email: nhsr.claims@nhs.net. Closing date:
19 January 2025 at 23:59pm. We reserve the right to close the advertisement early, should we receive sufficient applications. Please note:
if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
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