University Hospital of North Midlands NHS Trust
An exciting development opportunity has arisen for a band 3 Administration Support Assistant to be based at our Royal Stoke site at the University Hospital of North Midlands NHS Trust. The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets. They may also assist with any incoming calls to the Appointments Call Centre. A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise tasks. Team building skills are also an essential requirement of the post holder, together with an awareness of Trust policies and procedures. Main Duties of the Job
Undertake clerical duties, providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients and reception staff about appointments or any other queries deemed necessary. Deal with enquiries where there may be barriers to understanding. Handle all appointment queries, communicating factual routine information to patients, relatives (with consent), and external and internal bodies. Manage general internal calls, external patient calls, and enquiries from patient relatives and other healthcare professionals. Work closely with the Outpatient department to develop a wide knowledge of the specialties to ensure a good patient experience. Promote effective communication to achieve Trust and Divisional objectives. Communicate closely with system administrators on a daily basis to update them on any slot issues and patient queries. Ensure all available capacity is fully utilised. Take instruction from the Clinic Administrator to deliver an effective and efficient booking service. Organise own workload, coordinating and adjusting ongoing clinic appointments. About Us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of their role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. Job Responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details. Person Specification
Grade C's and above to include Maths and English or equivalent experience Previous NHS experience Varied knowledge of IT skills Customer care service experience Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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An exciting development opportunity has arisen for a band 3 Administration Support Assistant to be based at our Royal Stoke site at the University Hospital of North Midlands NHS Trust. The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets. They may also assist with any incoming calls to the Appointments Call Centre. A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise tasks. Team building skills are also an essential requirement of the post holder, together with an awareness of Trust policies and procedures. Main Duties of the Job
Undertake clerical duties, providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients and reception staff about appointments or any other queries deemed necessary. Deal with enquiries where there may be barriers to understanding. Handle all appointment queries, communicating factual routine information to patients, relatives (with consent), and external and internal bodies. Manage general internal calls, external patient calls, and enquiries from patient relatives and other healthcare professionals. Work closely with the Outpatient department to develop a wide knowledge of the specialties to ensure a good patient experience. Promote effective communication to achieve Trust and Divisional objectives. Communicate closely with system administrators on a daily basis to update them on any slot issues and patient queries. Ensure all available capacity is fully utilised. Take instruction from the Clinic Administrator to deliver an effective and efficient booking service. Organise own workload, coordinating and adjusting ongoing clinic appointments. About Us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of their role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. Job Responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details. Person Specification
Grade C's and above to include Maths and English or equivalent experience Previous NHS experience Varied knowledge of IT skills Customer care service experience Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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