Home Care Administrator and Rostering Assistant – Supporting the smooth delivery of care in your community!
Location:
Home Care, Worthing Hours:
35 hours per week Salary:
£22,970 per year We are looking for a dedicated Home Care Administrator to join our team and support the seamless delivery of care services for our clients. In this role, you will manage records, assist with staff scheduling, handle queries, and support the day-to-day operations of our Home Care team. Your responsibilities will include: Keeping accurate client and staff records. Assisting with rostering staff schedules to ensure efficient care delivery. Acting as the first point of contact for clients and families. Supporting operational tasks such as training updates and compliance checks. We are looking for someone with great organisational and IT skills, strong attention to detail, and excellent customer service abilities. Previous experience in care administration or rostering is a bonus. You’ll also need a full driving license and access to a car. If you’re passionate about making a difference and want to work in a supportive team, this could be the perfect role for you. Join us and help provide high-quality care for our community! About The Role Key Responsibilities Administrative Excellence:
Maintain accurate electronic and handwritten records for clients and staff. Be the first point of contact for customer telephone calls and ensure professional handling of queries. Assist with the daily update of training matrix and contribute to management reports. Efficient Rostering:
Assist in supporting staff schedules to ensure high-quality care delivery. Minimise travel time and maximise continuity of care by preparing weekly staff rotas. Proactively address gaps in coverage and ensure compliance with client preferences. Operational Support:
Work closely with the Registered Manager and Field Care Supervisors to ensure seamless service delivery. Add new clients’ profiles to systems, gather client feedback, and liaise with teams to support staff training and compliance. Team Collaboration:
Build strong relationships with clients, families, staff, and external professionals. Promote a team environment that values reflection, development, and Guild Care’s BELIEF values. What Kind of Person Are We Looking For? Essential Candidate Criteria: Proven experience in administrative roles. Experience in rostering and scheduling. Attention to detail with a strong focus on accuracy. Proficiency in IT systems, databases, and spreadsheets. Strong communication and customer service skills. Ability to problem-solve and work under pressure. A full driving licence and access to a car. Satisfactory DBS check. Desirable Candidate Criteria: Experience in the care sector, ideally in domiciliary care. Familiarity with electronic rostering systems (e.g., iCare). Knowledge of safeguarding principles and an understanding of mental capacity and deprivation of liberty. You will provide robust administrative and rostering support for the Home Care service. You'll assist in managing staff schedules, ensuring efficient and effective allocation of care workers while maintaining a high standard of service delivery. The role involves a combination of administrative duties, rostering responsibilities, and support for operational service delivery to enhance the quality of care provided to clients. Required Criteria Admin Skills Needed Telephone handling, Communication, Teamwork, Domiciliary Care About The Company Guild Care, a not-for-profit charity established in Worthing in 1933, was founded by a group of visionary volunteers. Their shared mission was to create a kinder, more compassionate society, leading to the creation of the 'Worthing Council of Social Service.' Today, the charity supports over 3,000 people and their families each year through a diverse portfolio of more than 30 community services. As one of Worthing's largest employers, Guild Care is powered by the dedication of over 800 caring staff members and the invaluable support of more than 300 volunteers, all committed to making a meaningful difference in people's lives. Company Culture Our vision
Our vision is for all people in need of care to live fulfilling, safe and secure lives. Our mission
We will achieve our vision by ensuring our support and services are accessible, effective and lovingly delivered. Our BELIEF values
Brave | Engaging | Loving | Integrity | Everyone Matters | Free to Be Me Our equality statement
At Guild Care, we are committed to fostering a culture of inclusivity, respect, and equality. We believe that diversity enriches our organisation and enables us to better serve our community. We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds. Guild Care is dedicated to promoting fairness and equality in our recruitment processes and throughout the workplace. Join us in our mission to make a positive difference in people's lives. Company Benefits At Guild Care, we are proud to offer a comprehensive benefits package designed to support our employees in every aspect of their lives. Financial Rewards and Discounts
We offer competitive salaries, enhanced pay for unsociable shifts, and a £1,000 welcome bonus for eligible roles. Our pension scheme includes a 5% employee and 3% employer contribution, and employees enjoy a range of discounts through the Blue Light Card and Health Service Discounts. Health and Wellbeing
Your wellbeing is our priority. Staff benefit from an annual Wellbeing Day, free flu vaccinations, and confidential support through the BHSF Employee Assistance Programme. Work-life Balance
We understand the importance of flexibility, offering favourable holiday terms, flexible working options, homeworking opportunities, and carers’ leave to help you balance work with life’s demands. Professional Development
At Guild Care, your career growth is important to us. We provide progressive career pathways, mandatory training programmes, in-house learning opportunities, and access to professional qualifications. A Supportive Work Environment
Join a local charity with over 90 years of history and a strong community focus. Employees enjoy supportive colleagues, job satisfaction, and opportunities to engage in events and fundraising activities. At Guild Care, we reinvest all our surpluses into our services, staff, and community, ensuring your work makes a meaningful difference every day. Salary £22,970.00 per year
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Home Care, Worthing Hours:
35 hours per week Salary:
£22,970 per year We are looking for a dedicated Home Care Administrator to join our team and support the seamless delivery of care services for our clients. In this role, you will manage records, assist with staff scheduling, handle queries, and support the day-to-day operations of our Home Care team. Your responsibilities will include: Keeping accurate client and staff records. Assisting with rostering staff schedules to ensure efficient care delivery. Acting as the first point of contact for clients and families. Supporting operational tasks such as training updates and compliance checks. We are looking for someone with great organisational and IT skills, strong attention to detail, and excellent customer service abilities. Previous experience in care administration or rostering is a bonus. You’ll also need a full driving license and access to a car. If you’re passionate about making a difference and want to work in a supportive team, this could be the perfect role for you. Join us and help provide high-quality care for our community! About The Role Key Responsibilities Administrative Excellence:
Maintain accurate electronic and handwritten records for clients and staff. Be the first point of contact for customer telephone calls and ensure professional handling of queries. Assist with the daily update of training matrix and contribute to management reports. Efficient Rostering:
Assist in supporting staff schedules to ensure high-quality care delivery. Minimise travel time and maximise continuity of care by preparing weekly staff rotas. Proactively address gaps in coverage and ensure compliance with client preferences. Operational Support:
Work closely with the Registered Manager and Field Care Supervisors to ensure seamless service delivery. Add new clients’ profiles to systems, gather client feedback, and liaise with teams to support staff training and compliance. Team Collaboration:
Build strong relationships with clients, families, staff, and external professionals. Promote a team environment that values reflection, development, and Guild Care’s BELIEF values. What Kind of Person Are We Looking For? Essential Candidate Criteria: Proven experience in administrative roles. Experience in rostering and scheduling. Attention to detail with a strong focus on accuracy. Proficiency in IT systems, databases, and spreadsheets. Strong communication and customer service skills. Ability to problem-solve and work under pressure. A full driving licence and access to a car. Satisfactory DBS check. Desirable Candidate Criteria: Experience in the care sector, ideally in domiciliary care. Familiarity with electronic rostering systems (e.g., iCare). Knowledge of safeguarding principles and an understanding of mental capacity and deprivation of liberty. You will provide robust administrative and rostering support for the Home Care service. You'll assist in managing staff schedules, ensuring efficient and effective allocation of care workers while maintaining a high standard of service delivery. The role involves a combination of administrative duties, rostering responsibilities, and support for operational service delivery to enhance the quality of care provided to clients. Required Criteria Admin Skills Needed Telephone handling, Communication, Teamwork, Domiciliary Care About The Company Guild Care, a not-for-profit charity established in Worthing in 1933, was founded by a group of visionary volunteers. Their shared mission was to create a kinder, more compassionate society, leading to the creation of the 'Worthing Council of Social Service.' Today, the charity supports over 3,000 people and their families each year through a diverse portfolio of more than 30 community services. As one of Worthing's largest employers, Guild Care is powered by the dedication of over 800 caring staff members and the invaluable support of more than 300 volunteers, all committed to making a meaningful difference in people's lives. Company Culture Our vision
Our vision is for all people in need of care to live fulfilling, safe and secure lives. Our mission
We will achieve our vision by ensuring our support and services are accessible, effective and lovingly delivered. Our BELIEF values
Brave | Engaging | Loving | Integrity | Everyone Matters | Free to Be Me Our equality statement
At Guild Care, we are committed to fostering a culture of inclusivity, respect, and equality. We believe that diversity enriches our organisation and enables us to better serve our community. We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds. Guild Care is dedicated to promoting fairness and equality in our recruitment processes and throughout the workplace. Join us in our mission to make a positive difference in people's lives. Company Benefits At Guild Care, we are proud to offer a comprehensive benefits package designed to support our employees in every aspect of their lives. Financial Rewards and Discounts
We offer competitive salaries, enhanced pay for unsociable shifts, and a £1,000 welcome bonus for eligible roles. Our pension scheme includes a 5% employee and 3% employer contribution, and employees enjoy a range of discounts through the Blue Light Card and Health Service Discounts. Health and Wellbeing
Your wellbeing is our priority. Staff benefit from an annual Wellbeing Day, free flu vaccinations, and confidential support through the BHSF Employee Assistance Programme. Work-life Balance
We understand the importance of flexibility, offering favourable holiday terms, flexible working options, homeworking opportunities, and carers’ leave to help you balance work with life’s demands. Professional Development
At Guild Care, your career growth is important to us. We provide progressive career pathways, mandatory training programmes, in-house learning opportunities, and access to professional qualifications. A Supportive Work Environment
Join a local charity with over 90 years of history and a strong community focus. Employees enjoy supportive colleagues, job satisfaction, and opportunities to engage in events and fundraising activities. At Guild Care, we reinvest all our surpluses into our services, staff, and community, ensuring your work makes a meaningful difference every day. Salary £22,970.00 per year
#J-18808-Ljbffr
