Roaming Manager

Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - BBQ is happiness! The Role: You will be a key player in supporting our restaurants, inspiring our teams to follow your example as a guest-led leader. Working alongside the Area Support team and restaurant management teams, you will find ways to innovate and deliver an amazing team and guest experience while embodying the 5 stars in everything you do. You will always be a curious and constant learner, proactively seeking opportunities and welcoming feedback to develop and improve your knowledge, performance, and skillset. Responsibilities & Deliverables: Team Be an ambassador for our culture and values, always portraying an authentic positive attitude. Champion standards and our culture, always setting the example. Utilize excellent communication skills to aid in the cohesive working relationships of the wider teams. Enjoy meeting new people and confidently manage a new set of teams daily. Be adaptable to facilitate the strengths and weaknesses of all restaurant teams. Be open to giving and receiving feedback. Learn new skills from different managers and transfer your skills to help other management teams grow stronger. Build authentic relationships with all restaurant team members both FOH and BOH. Guests Act as a role model for the team, ensuring decisions adhere to our focus on true Southern Hospitality, showing a passion for giving a great guest experience. Work with the Area team to actively ensure our restaurants are inviting and friendly environments for our guests to visit. Regularly review guest feedback to ensure we are constantly improving our service and guest journey. Always look for ways to elevate and push our service forward to give our guests a better experience. Restaurant Run great shifts and flex your style to each different restaurant you will be working in. Visit each restaurant regularly, working to the needs of the business, giving feedback and support to the Management & Area Manager. Support in achieving the restaurant and the General Manager's specific focuses. Provide invaluable support for our new restaurant openings. Understand each restaurant's unique team levels and implement your knowledge to support the control of the financials of the business. Strive to have an in-depth knowledge of each restaurant's unique operational, health and safety, and cultural makeup. Treat every restaurant as if it were your own, showing true passion and ownership. How We Will Thank You for Being a Hickory’s Roaming Manager: A generous package of up to £37,000 per year including Tip Jar! 25% discount for you and 5 friends at all of our restaurants, increasing to 50% discount for loyal service. Be a part of the No.1 business in the "Top 100 Best Companies to work for in the UK 2022". Birthday reward - A meal on us for you and your friends every year. Superb training & progression opportunities with The Hickory’s Academy. Qualification opportunities whilst working (Up to A Level and Degree level equivalent). FREE BBQ / Team food and authentic sodas while on shift. Christmas Day off work every year. Paid occasion days off (Wedding Day, Kid’s first day at school, Moving into your first house, and more!). The Red Zone – Our pledge to work-life balance. Up to £500 refer a friend scheme. Chance to ‘give a bit back’ by joining our fundraising activities for Cash for Kids. Wellbeing Champions in each of our restaurants to support you. 24-hour access to our wellness programme. Stacks of enrichment opportunities including the possibility of once-in-a-lifetime trips to the Deep South! So, if all of that sounds amazing to you and you want to come and be a Hickory's Smokehouse Roaming Manager, then click

‘apply’

now!

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