A leading Optical manufacturer based in the Lancaster area is looking for a full-time Customer Service Advisor.
They supply high-quality optical lab services to Opticians all across the UK, specializing in glazing, surfacing, and tinting.
Optical Customer Service Advisor - Role
Head office based role
Provide customers with a variety of solutions, support, and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing, and promotion.
Deliver Customer call backs to agreed timeline
Log all calls received or made
Accurately and precisely enter/process orders, POS, and credits the same day, applying knowledge of products
Expedite urgent orders
Resolve technical issues using help desk function if necessary
Contact account managers with any account-related issues
Build long-term relationships with our customers & build rapport on every customer touchpoint
Any other departmental function as directed by the Manager
Liaise with other departments
Optical Customer Advisor - Requirements
1+ years experience of working as an Optical Assistant
Excellent understanding of customer service
Ability to develop relationships
Optical Customer Service Advisor - Benefits
Base salary £23,490
Monday to Friday - 9am to 5pm
20 days holiday plus bank holidays
Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity, please follow the ‘Apply Now' link and we will be in touch as soon as possible.
#J-18808-Ljbffr
They supply high-quality optical lab services to Opticians all across the UK, specializing in glazing, surfacing, and tinting.
Optical Customer Service Advisor - Role
Head office based role
Provide customers with a variety of solutions, support, and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing, and promotion.
Deliver Customer call backs to agreed timeline
Log all calls received or made
Accurately and precisely enter/process orders, POS, and credits the same day, applying knowledge of products
Expedite urgent orders
Resolve technical issues using help desk function if necessary
Contact account managers with any account-related issues
Build long-term relationships with our customers & build rapport on every customer touchpoint
Any other departmental function as directed by the Manager
Liaise with other departments
Optical Customer Advisor - Requirements
1+ years experience of working as an Optical Assistant
Excellent understanding of customer service
Ability to develop relationships
Optical Customer Service Advisor - Benefits
Base salary £23,490
Monday to Friday - 9am to 5pm
20 days holiday plus bank holidays
Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity, please follow the ‘Apply Now' link and we will be in touch as soon as possible.
#J-18808-Ljbffr
