Patient Pathway Co-ordinator

Job summary This is an exciting opportunity to join the Children's Directorate as a Patient Pathway Coordinator (PPC) for Neonatal Services. This is a 12-month fixed term post - 27.5 Hours. You will need to have the ability to work entirely independently whilst maintaining a high standard of work. The ability to prioritise your workload and to know when to escalate issues is essential. You will need to be able to liaise with staff throughout the Trust at all levels including Consultants, Management, Nursing staff, GP's, patients and patient relatives, dealing effectively and efficiently with their enquiries. To be successful in your application you will need to be able to work on your own initiative with a good standard of education, experience of working in a similar role in a hospital/health care setting, good sound secretarial, typing and IT skills with excellent verbal and written communication skills along with a clear understanding of patient confidentiality and the 18-week RTT pathway. Main duties of the job The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge. Ensure all referrals are processed and registered, including paper and Choose and Book, in line with Trust Access Policy and speciality Standard Operating Procedures (SOPs). Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes ensuring patients are booked into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups. To provide an efficient and accurate audio typing and transcription service within specified timescales, using the Trust's digital dictation, information systems and audio tapes. About us We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with. Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer. We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023. Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out. We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients. Date posted : 03 January 2025 Pay scheme : Agenda for change Band : Band 4 Salary : £31,081 to £33,665 a year Per annum inclusive pro rata Contract : Fixed term Duration : 12 months Working pattern : Part-time Reference number : 162-6709-KI Job locations : Queen's Hospital, Rom Valley Way, Romford, RM7 0AG Job description Job responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact KeKe Igere Recruitment Advisor, on 01708 435000 ext. 5208. Further details regarding the post may be obtained by contacting the manager as per the contact details above. Person Specification Education/ Qualifications Essential Educated to GCSE, O level or equivalent. Experience/Knowledge Essential Experience using hospital systems i.e. Care flow, EPRO, Cerner. Minimum 1 year medical secretarial experience within NHS Hospital care. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. Employer details Employer name : Barking, Havering and Redbridge University Hospitals NHS Trust Address : Queen's Hospital, Rom Valley Way, Romford, RM7 0AG Employer's website :

https://www.bhrhospitals.nhs.uk/

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