Band 3 Clinical Services Administrator - Salisbury
Are you a highly motivated person looking for a role as an NHS administrator? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? This could be the job opportunity you are looking for. We have an administration role working for Sarum Community Mental Health Team, based at Fountain Way in Salisbury. Due to the high volume of work, you will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist Programme. Ideally, you will have previous clerical and administrative experience and have a good working knowledge of all Microsoft Office packages, although we can provide training and support for any areas of the role that you need. You will need to have empathy and compassion for people who experience mental health issues. Working in Mental Health can be very rewarding, as Service User's care is at the heart of our work. This role will be based at Fountain Way in Salisbury and worked over 4 and a half days a week. We look forward to hearing from you. Main duties of the job
To provide comprehensive administrative support to the staff within Sarum Community Mental Health Team, including the consultants. You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO). You will be a first point of contact and duties will include dealing with telephone enquiries and liaising with other Clinical Teams, Third Sector Health Care Providers and Outside Agencies. You will be managing appointment diaries for consultants, sending out appointments and booking/rescheduling as required. You will be required to order supplies and stationery items, including using NHS supplies and non-stock ordering. You will be required to type letters, produce documents, reports and agendas, including taking minutes at various meetings. Note taking training can be provided by AWP. The role is varied and requires the successful candidate to be able to adapt to constant changes in workload. About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. At AWP, we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger. Job responsibilities
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc. Taking accurate messages and passing them on in a timely manner. Uploading and recording information on RiO (Patient Electronic file). Typing clinical letters and posting them, ensuring a copy is uploaded to RiO. Taking minutes of various meetings. Making appointments and sending letters and texts to service users. Ordering supplies, including non-stock orders. And any other general administrative task. Person Specification
Shortlisting Criteria
NVQ3/QCF in administration or equivalent level of knowledge and experience Proficient IT skills including Word, Excel, Internet RSA 3/NVQ3 or equivalent knowledge and experience Excellent communication skills, both verbal and written Knowledge of routine and non-routine administrative procedures acquired through qualification or experience Experience of working as part of a team Demonstrates clear understanding of principles of confidentiality Ability to work without direct supervision Administration experience in a health/social care setting Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Are you a highly motivated person looking for a role as an NHS administrator? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? This could be the job opportunity you are looking for. We have an administration role working for Sarum Community Mental Health Team, based at Fountain Way in Salisbury. Due to the high volume of work, you will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist Programme. Ideally, you will have previous clerical and administrative experience and have a good working knowledge of all Microsoft Office packages, although we can provide training and support for any areas of the role that you need. You will need to have empathy and compassion for people who experience mental health issues. Working in Mental Health can be very rewarding, as Service User's care is at the heart of our work. This role will be based at Fountain Way in Salisbury and worked over 4 and a half days a week. We look forward to hearing from you. Main duties of the job
To provide comprehensive administrative support to the staff within Sarum Community Mental Health Team, including the consultants. You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO). You will be a first point of contact and duties will include dealing with telephone enquiries and liaising with other Clinical Teams, Third Sector Health Care Providers and Outside Agencies. You will be managing appointment diaries for consultants, sending out appointments and booking/rescheduling as required. You will be required to order supplies and stationery items, including using NHS supplies and non-stock ordering. You will be required to type letters, produce documents, reports and agendas, including taking minutes at various meetings. Note taking training can be provided by AWP. The role is varied and requires the successful candidate to be able to adapt to constant changes in workload. About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. At AWP, we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger. Job responsibilities
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc. Taking accurate messages and passing them on in a timely manner. Uploading and recording information on RiO (Patient Electronic file). Typing clinical letters and posting them, ensuring a copy is uploaded to RiO. Taking minutes of various meetings. Making appointments and sending letters and texts to service users. Ordering supplies, including non-stock orders. And any other general administrative task. Person Specification
Shortlisting Criteria
NVQ3/QCF in administration or equivalent level of knowledge and experience Proficient IT skills including Word, Excel, Internet RSA 3/NVQ3 or equivalent knowledge and experience Excellent communication skills, both verbal and written Knowledge of routine and non-routine administrative procedures acquired through qualification or experience Experience of working as part of a team Demonstrates clear understanding of principles of confidentiality Ability to work without direct supervision Administration experience in a health/social care setting Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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