Home Care Coordinator

Company Description Home Instead is the world’s leading provider of non-medical care and companionship services for older people. We help our clients remain independent, happy, and comfortable in their own homes. We are committed to changing the face of aging by providing outstanding, personalised care. With minimum visits of one hour, award-winning training and an excellent reputation, we are immensely proud of the quality of care we provide. We match our Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust, which enables us to provide personalised support. Job Description To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients. The Role Understand and build effective and efficient schedules around our clients and Care Professionals. Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations. Be responsive to changes in the schedule and liaise with relevant team members. Match Care Professionals to new clients in conjunction with client services team and arrange introductions. Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible. Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences. Work with the recruitment team to ensure sufficient current and future staffing levels are met. Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis. Add and maintain all client and Care Professional information onto the electronic scheduling system. Carry out any admin duties which are required. Emergency cover out in the field as and when required. On-call duties required. Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Essential Criteria Experience of working in a scheduling role within a home care or other relevant environment such as logistics. Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. Highly resilient and positive with excellent communication skills. Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. Team player with strong interpersonal skills with the ability to build rapport quickly. Excellent attention to detail with the ability to multi-task. Logical and analytical with the ability to work on own initiative and meet deadlines. Qualifications NVQ 2/3 Health & Social care essential or working towards. Additional Information As a successful applicant, you will benefit from: Good rates of pay. Paid Holiday. Workplace Pension Scheme. Social Events. Free Parking. Home Instead Benefits Package. Employee Assistance Package. Career development with ongoing paid training and support.

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