Fryerns Medical Centre and Knights Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis, for 20 hours per week, on various days Monday-Friday, so flexibility is essential.
The receptionist/care navigator plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About us
We are two busy practices with a combined total of approximately 9000 patients. We have 3 GP partners that work across both of our surgeries. We are a very friendly practice with a great team spirit and work ethic. We aim to give an extremely high level of care to our patients. Benefits include an NHS Pension Scheme. Person Specification
Qualifications
Not essential but Maths and English GCSE's are preferred. Experience
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About us
We are two busy practices with a combined total of approximately 9000 patients. We have 3 GP partners that work across both of our surgeries. We are a very friendly practice with a great team spirit and work ethic. We aim to give an extremely high level of care to our patients. Benefits include an NHS Pension Scheme. Person Specification
Qualifications
Not essential but Maths and English GCSE's are preferred. Experience
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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