Barchester Healthcare is seeking an experienced and dedicated Care Home Administrator to join their team. This varied role will provide support to the General Manager in ensuring the efficient running of a high-quality care home. The administrator will be responsible for managing customer experience, HR, recruitment, payroll, and finance, as well as supervising junior members of the administration team.
Main duties of the job
The Care Home Administrator will be responsible for promoting a warm and welcoming environment, managing enquiries and showrounds for prospective families, supporting resident and family feedback, assisting with staff recruitment and onboarding, preparing payroll, providing HR guidance to employees, ensuring secure storage of personal files, attending meetings and producing accurate notes, managing rotas, petty cash, and resident fund accounts, and offering guidance on staff development opportunities. Job Responsibilities
The Care Home Administrator will play a pivotal role within the home's management team, providing the General Manager with the support needed for the efficient running of a high-quality home. This position encompasses managing customer experience elements alongside HR, recruitment, payroll, finance, and the supervision of junior members of the administration team. Strong IT skills and excellent organization are essential, along with the ability to give direction and promote a positive image when communicating with others. Responsibilities: Promote a warm and welcoming environment for residents, staff, and visitors. Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries. Drive the occupancy and reputation of the Care Home as part of a community engagement team. Support resident and family feedback with a focus on customer care. Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions. Prepare payroll for home-based staff. Provide advice and guidance to employees on queries using the HR tools and resources available. Ensure that all personal files are stored securely. Attend meetings and produce accurate notes and minutes where required. Ensure all rotas are complete. Manage safe contents, petty cash, and resident fund accounts. Update ad-hoc training, supervisions, and appraisals on staff records. Offer guidance on staff development opportunities including signposting to apprenticeships and qualifications. Need to Have: Experience in a customer-facing role. Previous involvement in HR administration and recruitment. High level of attention to detail and the ability to prioritize. Proficient user of Microsoft Office (Word, Excel, Outlook). CIPD qualification would be beneficial. Rewards and Benefits
Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection. Unlimited access to our generous refer-a-friend scheme, earning up to £500* per referral. Access to a wide range of retail and leisure discounts at big brands and supermarkets. Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence. Confidential and free access to counselling and legal services. Tax code review service, where we will check that you are on the right code and paying the right level of tax. Option to join our monthly staff lottery alongside thousands of colleagues across the UK. As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester is dedicated to ensuring that our team is respected and their contributions valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The Care Home Administrator will be responsible for promoting a warm and welcoming environment, managing enquiries and showrounds for prospective families, supporting resident and family feedback, assisting with staff recruitment and onboarding, preparing payroll, providing HR guidance to employees, ensuring secure storage of personal files, attending meetings and producing accurate notes, managing rotas, petty cash, and resident fund accounts, and offering guidance on staff development opportunities. Job Responsibilities
The Care Home Administrator will play a pivotal role within the home's management team, providing the General Manager with the support needed for the efficient running of a high-quality home. This position encompasses managing customer experience elements alongside HR, recruitment, payroll, finance, and the supervision of junior members of the administration team. Strong IT skills and excellent organization are essential, along with the ability to give direction and promote a positive image when communicating with others. Responsibilities: Promote a warm and welcoming environment for residents, staff, and visitors. Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries. Drive the occupancy and reputation of the Care Home as part of a community engagement team. Support resident and family feedback with a focus on customer care. Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions. Prepare payroll for home-based staff. Provide advice and guidance to employees on queries using the HR tools and resources available. Ensure that all personal files are stored securely. Attend meetings and produce accurate notes and minutes where required. Ensure all rotas are complete. Manage safe contents, petty cash, and resident fund accounts. Update ad-hoc training, supervisions, and appraisals on staff records. Offer guidance on staff development opportunities including signposting to apprenticeships and qualifications. Need to Have: Experience in a customer-facing role. Previous involvement in HR administration and recruitment. High level of attention to detail and the ability to prioritize. Proficient user of Microsoft Office (Word, Excel, Outlook). CIPD qualification would be beneficial. Rewards and Benefits
Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection. Unlimited access to our generous refer-a-friend scheme, earning up to £500* per referral. Access to a wide range of retail and leisure discounts at big brands and supermarkets. Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence. Confidential and free access to counselling and legal services. Tax code review service, where we will check that you are on the right code and paying the right level of tax. Option to join our monthly staff lottery alongside thousands of colleagues across the UK. As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester is dedicated to ensuring that our team is respected and their contributions valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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