12 Month Fixed Term Contract - Resident Manager - Leatherhead - Monday to Friday 9am - 6pm and 2 Saturdays a month which is 9am - 5pm
Duties/Functions of the role: Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy. Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers and contractors Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter. Look for ways to do things better, change and explore opportunities to raise expectations and standards. Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews/Hubspot). Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores. Complete Inventory check in and check out reports on homes using Inventory Base. Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues. Manage the Move out process including deposit release via the TDS Custodial scheme Accurately report and record all activity in line with Get Living controls, processes and policies. Ensure 100% accuracy of data recording in Yardi. Attend and participate in the planning of events and other resident experiences. Support the ongoing function of the office and availability to residents by manning phones, lobby spaces, parcels and adopting different Resident Manager roles if required due to holiday cover. Assist team members with ad hoc tasks where required. Manage Utility Bills for void units and updating utility companies with incoming and outgoing tenancies Oversee Parcel/Postal delivery services and collection and ensure compliance with the process and usage Requirements of the role: ARLA or equivalent property qualification where possible (level 3 essential, level 4 desirable). Proven track record of outstanding customer service experience in lettings / property management. Intermediate to advanced computer skills, including Microsoft Office applications (Excel, Word, etc) and good industry related systems knowledge e.g. Yardi / RentCafe / Hubspot. Salary Budget:
£35,000 - £38,000per annum DOE Required Working Days & Hours:
Monday - Friday, 9:00 am - 6:00 pm and 2 Saturdays a month 9am - 5pm
If you're interested in this opportunity then apply immediately or contact Alfie Burrell at Dove & Hawk on 02037622247 remembering to quote vacancy reference: 10934 Dove & Hawk is acting as an Employment Business in relation to this vacancy.
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Duties/Functions of the role: Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy. Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers and contractors Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter. Look for ways to do things better, change and explore opportunities to raise expectations and standards. Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews/Hubspot). Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores. Complete Inventory check in and check out reports on homes using Inventory Base. Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues. Manage the Move out process including deposit release via the TDS Custodial scheme Accurately report and record all activity in line with Get Living controls, processes and policies. Ensure 100% accuracy of data recording in Yardi. Attend and participate in the planning of events and other resident experiences. Support the ongoing function of the office and availability to residents by manning phones, lobby spaces, parcels and adopting different Resident Manager roles if required due to holiday cover. Assist team members with ad hoc tasks where required. Manage Utility Bills for void units and updating utility companies with incoming and outgoing tenancies Oversee Parcel/Postal delivery services and collection and ensure compliance with the process and usage Requirements of the role: ARLA or equivalent property qualification where possible (level 3 essential, level 4 desirable). Proven track record of outstanding customer service experience in lettings / property management. Intermediate to advanced computer skills, including Microsoft Office applications (Excel, Word, etc) and good industry related systems knowledge e.g. Yardi / RentCafe / Hubspot. Salary Budget:
£35,000 - £38,000per annum DOE Required Working Days & Hours:
Monday - Friday, 9:00 am - 6:00 pm and 2 Saturdays a month 9am - 5pm
If you're interested in this opportunity then apply immediately or contact Alfie Burrell at Dove & Hawk on 02037622247 remembering to quote vacancy reference: 10934 Dove & Hawk is acting as an Employment Business in relation to this vacancy.
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