Clerical Officer - Radiology Booking Services
Lancashire Teaching Hospitals NHS Foundation Trust
We always say that our clerical officers are the backbone of our departments and this role is no different!
We have the following posts available: Vacancy 1: Based at Chorley Hospital, Mon to Fri 7.30am to 3.30pm (Full-time, 37.5 hours per week). Vacancy 2: Based at Chorley Hospital, Mon to Fri 3.30pm to 7.30pm (Part-time, 20 hours per week). Vacancy 3: Based at Royal Preston Hospital, Thurs & Fri 7.30am to 7.30pm (Part-time, 23 hours per week). Please specify which vacancy / vacancies you are applying for within the Supporting Information section of your application. Our booking services Clerical officers are the first friendly faces our patients will see on reception when attending the imaging department, and your friendly and approachable manner will be key to providing a professional and courteous service to all visitors and staff. Main duties of the job
So what does a day in the life of a clerical officer look like? We aim to ensure that our patients have a positive experience when coming into the department; this includes meeting and greeting them, supporting with the booking of their appointments, answering any queries and concerns, and ensuring that an appointment letter has been sent to them. You will be performing an ambassadorial role, representing the department and the Trust as a 'front of house' reception service. You will meet and greet different patients and colleagues alike! You'll have a variety of different admin tasks to complete, such as organising incoming and outgoing post, typing letters and other correspondence, filing reports and results, and entering data onto our Trust systems. You'll also have the opportunity to put your excellent communication skills to the test, as you will be answering incoming telephone calls to the department and liaising with other departments across the Trust as necessary. Our departmental aim is:
To provide a first-class service for patients and staff alike. To support each other and the day-to-day running of the diagnostic imaging department through being helpful and accommodating towards all. Job responsibilities
Duties will include, but not be limited to: Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives, and visitors. Maintain good communication skills when dealing with colleagues, patients, relatives, carers, and other healthcare professionals, utilising a variety of communication methods including verbal and electronic. Constructively manage barriers to effective communication. Maintain confidentiality at all times as required by legislation and Trust Policies. Respond to external and internal queries from staff, patients, and others and refer to the appropriate person. Perform an ambassadorial role, representing the Trust at a front of house reception service acting in a professional, courteous, and customer-focused manner at all times. Organise incoming and outgoing post, referring inquiries to the appropriate person as necessary. Type letters or other correspondence. File reports and results. Ensure any changes to patient demographic details are updated immediately on the Trust computer systems. Maintain the integrity of data/information using agreed procedures. Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution. Escalate any major issues to the Supervisor/Manager as appropriate. Person Specification
Qualifications and Experience
Good standard of education IT qualification or related experience English language and Maths GCSE level C or equivalent ECDL or equivalent experience Knowledge of Microsoft Windows applications Knowledge and Experience
Experience of working well as part of a team Aware of the importance of maintaining confidentiality Understanding of diversity and equality issues particularly relating to minority communities Previous experience of working on reception Previous experience of working in a busy appointments environment Knowledge of health and safety and security issues of self and others Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
#J-18808-Ljbffr
Lancashire Teaching Hospitals NHS Foundation Trust
We always say that our clerical officers are the backbone of our departments and this role is no different!
We have the following posts available: Vacancy 1: Based at Chorley Hospital, Mon to Fri 7.30am to 3.30pm (Full-time, 37.5 hours per week). Vacancy 2: Based at Chorley Hospital, Mon to Fri 3.30pm to 7.30pm (Part-time, 20 hours per week). Vacancy 3: Based at Royal Preston Hospital, Thurs & Fri 7.30am to 7.30pm (Part-time, 23 hours per week). Please specify which vacancy / vacancies you are applying for within the Supporting Information section of your application. Our booking services Clerical officers are the first friendly faces our patients will see on reception when attending the imaging department, and your friendly and approachable manner will be key to providing a professional and courteous service to all visitors and staff. Main duties of the job
So what does a day in the life of a clerical officer look like? We aim to ensure that our patients have a positive experience when coming into the department; this includes meeting and greeting them, supporting with the booking of their appointments, answering any queries and concerns, and ensuring that an appointment letter has been sent to them. You will be performing an ambassadorial role, representing the department and the Trust as a 'front of house' reception service. You will meet and greet different patients and colleagues alike! You'll have a variety of different admin tasks to complete, such as organising incoming and outgoing post, typing letters and other correspondence, filing reports and results, and entering data onto our Trust systems. You'll also have the opportunity to put your excellent communication skills to the test, as you will be answering incoming telephone calls to the department and liaising with other departments across the Trust as necessary. Our departmental aim is:
To provide a first-class service for patients and staff alike. To support each other and the day-to-day running of the diagnostic imaging department through being helpful and accommodating towards all. Job responsibilities
Duties will include, but not be limited to: Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives, and visitors. Maintain good communication skills when dealing with colleagues, patients, relatives, carers, and other healthcare professionals, utilising a variety of communication methods including verbal and electronic. Constructively manage barriers to effective communication. Maintain confidentiality at all times as required by legislation and Trust Policies. Respond to external and internal queries from staff, patients, and others and refer to the appropriate person. Perform an ambassadorial role, representing the Trust at a front of house reception service acting in a professional, courteous, and customer-focused manner at all times. Organise incoming and outgoing post, referring inquiries to the appropriate person as necessary. Type letters or other correspondence. File reports and results. Ensure any changes to patient demographic details are updated immediately on the Trust computer systems. Maintain the integrity of data/information using agreed procedures. Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution. Escalate any major issues to the Supervisor/Manager as appropriate. Person Specification
Qualifications and Experience
Good standard of education IT qualification or related experience English language and Maths GCSE level C or equivalent ECDL or equivalent experience Knowledge of Microsoft Windows applications Knowledge and Experience
Experience of working well as part of a team Aware of the importance of maintaining confidentiality Understanding of diversity and equality issues particularly relating to minority communities Previous experience of working on reception Previous experience of working in a busy appointments environment Knowledge of health and safety and security issues of self and others Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
#J-18808-Ljbffr
