Are you looking for a rewarding role where you can make a difference in people's lives? We are currently seeking a Customer Service Administrator to join our client's team, who specialise in working with vulnerable individuals. This is a fantastic opportunity to provide vital support and excellent customer service to those who need it most.
Could you be the next Customer Service Administrator for our wonderful client?
Contract Type:
Permanent, Hybrid (remote flexibility - working from the Warrington office during training and a few times per week after completion of probation period) Working Pattern:
Full Time, working different days throughout the week, including some weekend work Hourly Rate:
£11.56 Responsibilities: Manage inbound and outbound calls to provide information, support, and assistance to customers Handle customer inquiries and issues in a professional and empathetic manner Maintain accurate and up-to-date customer records and documentation Collaborate with internal teams to escalate and resolve complex customer queries Coordinate with team to ensure the overall well-being of customers Assist with scheduling appointments and coordinating transportation for customers Contribute to the continuous improvement of customer service processes and procedures Requirements: Previous experience in a customer service role, ideally within a similar environment Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Empathy and sensitivity when dealing with vulnerable populations Strong attention to detail and organisational skills Ability to work effectively as part of a team Flexibility to work on a rotating shift schedule Proficiency in Microsoft Office Suite What we offer: Positive and supportive team environment Opportunities for professional growth and development Chance to make a real difference in the lives of vulnerable individuals Hybrid working model - option to work from home! If you are a compassionate and dedicated individual with a passion for helping others, we would love to hear from you. Join our client's team and be part of a positive and impactful organisation.
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Permanent, Hybrid (remote flexibility - working from the Warrington office during training and a few times per week after completion of probation period) Working Pattern:
Full Time, working different days throughout the week, including some weekend work Hourly Rate:
£11.56 Responsibilities: Manage inbound and outbound calls to provide information, support, and assistance to customers Handle customer inquiries and issues in a professional and empathetic manner Maintain accurate and up-to-date customer records and documentation Collaborate with internal teams to escalate and resolve complex customer queries Coordinate with team to ensure the overall well-being of customers Assist with scheduling appointments and coordinating transportation for customers Contribute to the continuous improvement of customer service processes and procedures Requirements: Previous experience in a customer service role, ideally within a similar environment Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Empathy and sensitivity when dealing with vulnerable populations Strong attention to detail and organisational skills Ability to work effectively as part of a team Flexibility to work on a rotating shift schedule Proficiency in Microsoft Office Suite What we offer: Positive and supportive team environment Opportunities for professional growth and development Chance to make a real difference in the lives of vulnerable individuals Hybrid working model - option to work from home! If you are a compassionate and dedicated individual with a passion for helping others, we would love to hear from you. Join our client's team and be part of a positive and impactful organisation.
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