Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job overview
The Neurology is looking for a motivated individual to lead a team of patient navigators, covering the maternity leave for one of our pathway managers and be responsible for the smooth running of the patient journey from referral to discharge from Trust care by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
Main duties of the job
The Neurology service is looking for a dynamic and resilient clinical pathway manager to join our team. This is a pivotal role within the team and will be supported by the Service Manager. You would be responsible for maintaining service delivery and improvement within the department.
Be able to support, lead, and manage staff Be proactive, enthusiastic, and resilient Be able to lead in improving processes Be able to build collaborative working relationships with clinicians A primary focus will be RTT managing an allocated workload as well as managing the administrative team. The successful candidate will be based at our Hampstead site with occasional travel.
The successful candidate will be expected to act with autonomy for the day to day management and supervision of the administration staff to ensure an excellent level of customer service. They will be required to demonstrate the Trust values, the responsibilities of the job description and person specification and in particular have experience of line managing staff, working with various staff groups and excellent communication & organisational skills.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria Demonstrable ability to meet the Trust Values Education and professional qualifications
Essential criteria Educated to degree level or equivalent experience. Customer Services attendance certificate Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet. Courses / further study attended to demonstrate evidence of personal development Desirable criteria RSA 2 or RSA 3 word processing/typing or equivalent experience. Knowledge of medical terminology. Courses / further study attended to demonstrate evidence of personal development. Knowledge of Cerner Experience
Essential criteria Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of managing and prioritising own workload and working to deadlines Experience of dealing with non-routine and complex problems Experience of managing staff Desirable criteria Experience of drawing up staff rosters Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation Skills and aptitudes
Essential criteria Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to use databases Desirable criteria Knowledge of Cerner Awareness of National and Trust pathway targets (such as 18 week RTT target) Ability to learn and assimilate information quickly Personal qualities and attributes
Essential criteria Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude Others
Essential criteria Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Ability to work without direct supervision Reliability - good time keeping Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible. Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date.
#J-18808-Ljbffr
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job overview
The Neurology is looking for a motivated individual to lead a team of patient navigators, covering the maternity leave for one of our pathway managers and be responsible for the smooth running of the patient journey from referral to discharge from Trust care by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
Main duties of the job
The Neurology service is looking for a dynamic and resilient clinical pathway manager to join our team. This is a pivotal role within the team and will be supported by the Service Manager. You would be responsible for maintaining service delivery and improvement within the department.
Be able to support, lead, and manage staff Be proactive, enthusiastic, and resilient Be able to lead in improving processes Be able to build collaborative working relationships with clinicians A primary focus will be RTT managing an allocated workload as well as managing the administrative team. The successful candidate will be based at our Hampstead site with occasional travel.
The successful candidate will be expected to act with autonomy for the day to day management and supervision of the administration staff to ensure an excellent level of customer service. They will be required to demonstrate the Trust values, the responsibilities of the job description and person specification and in particular have experience of line managing staff, working with various staff groups and excellent communication & organisational skills.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria Demonstrable ability to meet the Trust Values Education and professional qualifications
Essential criteria Educated to degree level or equivalent experience. Customer Services attendance certificate Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet. Courses / further study attended to demonstrate evidence of personal development Desirable criteria RSA 2 or RSA 3 word processing/typing or equivalent experience. Knowledge of medical terminology. Courses / further study attended to demonstrate evidence of personal development. Knowledge of Cerner Experience
Essential criteria Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of managing and prioritising own workload and working to deadlines Experience of dealing with non-routine and complex problems Experience of managing staff Desirable criteria Experience of drawing up staff rosters Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation Skills and aptitudes
Essential criteria Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to use databases Desirable criteria Knowledge of Cerner Awareness of National and Trust pathway targets (such as 18 week RTT target) Ability to learn and assimilate information quickly Personal qualities and attributes
Essential criteria Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude Others
Essential criteria Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Ability to work without direct supervision Reliability - good time keeping Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible. Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date.
#J-18808-Ljbffr
