Telecare & Out of Hours Supervisor

Job Introduction Role Purpose Due to our expanding service, we have an exciting opportunity to join BCP’s Lifeline Control Centre in the role of Telecare & Out of Hours Supervisor. Lifeline provides a wide range of services across BCP and wider areas 24/7/365. The 24hr Control Centre is a multi-functional environment providing various services including alarm calls handling for the telecare services and general calls handling for all council services out of hours. Main Responsibilities Working as part of the Telecare & Out of Hours management team, the primary purpose of the role is to ensure that a high standard 24-hour service is provided, including provision of the Lifeline calls handling and Telecare services, which involves Care Technology assessment, installation and responses to emergency situations reported by clients and the public. Promoting, developing, increasing, and enhancing the services provided by the Telecare & Out of Hours team. Managing and supporting teams operating 24/7/365 delivering a variety of services across BCP Council. The Ideal Candidate Applicants should be able to lead, manage, motivate, train (or identify suitable training), develop and empower individuals within the service teams to meet outcomes. You will need to have a flexible approach to working patterns and will be required to work a variety of shifts covering the 24/7 service. The work is challenging with lots of variety, no day is the same. If you like to get to the end of your working day knowing you have made a difference, then this could be the job you are looking for and we would love to hear from you. About BCP Council BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come. Our Benefits We offer an excellent benefits package for further details see here. DBS BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.

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