About the Position:
Skyhawke Technologies aims to enhance golfers’ enjoyment of their game by selling a range of innovative devices such as GPS Rangefinders, Launch Monitors, Swing aid tools, and Game tracking devices.
We are seeking a full-time, motivated, detail-oriented Customer Support Specialist to help existing and potential SkyCaddie members.
Your goal will be to provide a positive member experience while supporting the brand and products. We are committed to providing outstanding Customer Support.
Schedule:
Must be available to work Monday – Friday from 9am – 5pm – 37.5 hours per week.
Hybrid working:
2 days in office + 3 days working from home. Customer Support Specialist Responsibilities: Take customer support calls covering a range of issues including membership renewals. Handle technical support issues both hardware and software related. Provide and maintain outstanding customer service and satisfaction. Evaluate and troubleshoot customer returns, including device testing. Communicate with customers, coworkers, and other departments to facilitate resolution of customer issues and associated electronic workflow and paperwork that require special handling. Create labels online and send to customers. Meet/exceed goals set and required for each agent. Work on membership retention. Essential Qualities & Skills: Previous demonstrable experience in an inbound business-to-consumer call center. Exceptional customer service and interpersonal phone etiquette skills. Strong technical and communication skills. Comfortable working in a fast-paced contact center environment. A good listener who demonstrates empathy and aims to create a positive customer experience. Ability to solve problems independently, prioritizing the customer’s best interests. Receptive to coaching and feedback to enhance performance and meet goals. Passionate about learning and committed to gaining new knowledge about product and service changes. Team player with a collaborative attitude. Desirable Qualities & Skills: A passion for golf and a good understanding of the game, ideally through playing experience. This role involves engaging with the playing community, so a connection to the sport is a big plus. Job Type:
Full-time Pay:
£26,400.00 per year Benefits: Bereavement leave Company pension Free parking On-site parking Private medical insurance Sick pay Schedule: Monday to Friday Application Questions: Is the customer always right? Applicants that do not complete the following screening questions will be automatically rejected - please confirm that you understand? Do you have any golfing experience? Can you describe a time when you resolved a difficult customer issue? How do you define quality customer service? What motivates you to work in customer service? Are you comfortable working in a fast-paced environment? How do you handle stress while dealing with customers? We are specifically looking for candidates with CALL CENTRE experience. In your opinion, what is the worst thing about working in a call centre? This is your chance to stand out! Why are you the best person for this role? Education: A-Level or equivalent (preferred) Experience: CALL CENTRE specific: 1 year (required) Licence/Certification: Driving Licence (preferred) Work Location:
Hybrid remote in Aylesbury HP17 8LJ Application Deadline:
10/01/2025 Expected Start Date:
13/01/2025
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Hybrid working:
2 days in office + 3 days working from home. Customer Support Specialist Responsibilities: Take customer support calls covering a range of issues including membership renewals. Handle technical support issues both hardware and software related. Provide and maintain outstanding customer service and satisfaction. Evaluate and troubleshoot customer returns, including device testing. Communicate with customers, coworkers, and other departments to facilitate resolution of customer issues and associated electronic workflow and paperwork that require special handling. Create labels online and send to customers. Meet/exceed goals set and required for each agent. Work on membership retention. Essential Qualities & Skills: Previous demonstrable experience in an inbound business-to-consumer call center. Exceptional customer service and interpersonal phone etiquette skills. Strong technical and communication skills. Comfortable working in a fast-paced contact center environment. A good listener who demonstrates empathy and aims to create a positive customer experience. Ability to solve problems independently, prioritizing the customer’s best interests. Receptive to coaching and feedback to enhance performance and meet goals. Passionate about learning and committed to gaining new knowledge about product and service changes. Team player with a collaborative attitude. Desirable Qualities & Skills: A passion for golf and a good understanding of the game, ideally through playing experience. This role involves engaging with the playing community, so a connection to the sport is a big plus. Job Type:
Full-time Pay:
£26,400.00 per year Benefits: Bereavement leave Company pension Free parking On-site parking Private medical insurance Sick pay Schedule: Monday to Friday Application Questions: Is the customer always right? Applicants that do not complete the following screening questions will be automatically rejected - please confirm that you understand? Do you have any golfing experience? Can you describe a time when you resolved a difficult customer issue? How do you define quality customer service? What motivates you to work in customer service? Are you comfortable working in a fast-paced environment? How do you handle stress while dealing with customers? We are specifically looking for candidates with CALL CENTRE experience. In your opinion, what is the worst thing about working in a call centre? This is your chance to stand out! Why are you the best person for this role? Education: A-Level or equivalent (preferred) Experience: CALL CENTRE specific: 1 year (required) Licence/Certification: Driving Licence (preferred) Work Location:
Hybrid remote in Aylesbury HP17 8LJ Application Deadline:
10/01/2025 Expected Start Date:
13/01/2025
#J-18808-Ljbffr
