BubbleCitea - Store Manager - Merry Hill, Brierley Hill
Location - Merry Hill, Brierley Hill
JOIN US! BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place! OUR MISSION Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers. WE ARE LOOKING FOR Store Manager YOU WILL BE Delivering excellent customer service to ensure high levels of customer satisfaction. Managing and overseeing shop operations, ensuring efficiency and profitability in all daily operations of the store. Conducting HR duties, including recruiting, hiring, training, and firing responsibilities. Ensuring the team is continuously motivated and working together. Undertaking store administration duties, setting sales quotas and KPIs, performance management, and managing sales and financial reports. Liaising and working with various departments, including HR, Operations, Warehouse, and Marketing. Protecting employees and customers by ensuring compliance with company regulatory policies and daily guidelines, including food safety and sanitation regulations. Monitoring inventory levels and ordering new items. Scheduling and managing the rota, ensuring adequate manpower. Maintaining quality standards in customer service and health and safety. Maintaining the stability and reputation of the store. Developing a passionate working environment and helping our bubble baristas to grow and improve. Building, developing, and maintaining a high-performing team. Responding to customer complaints and concerns in a professional manner. Training and educating your team on drink processes and policies. Managing and creating content for TikTok in your branch. Completing reasonable tasks assigned by the company. YOU ARE Minimum 1-2 years’ experience in a managerial or supervisory role in a high sales-focused culture in the fast-paced food/beverage industry. Able to work flexible hours, including evenings, weekends, or holidays. Legally eligible to work in the UK. An energetic person with positive thinking and a ‘can do’ attitude. Strong leadership and customer management abilities. Maintaining regular and consistent attendance and punctuality. Willing to learn new skills and share your knowledge with customers and the team. WE WILL Strive to provide numerous career progression opportunities to help your growth whilst being part of the BUBBLE CITEA Family. Treat you to free bubble tea drinks. Offer you a staff discount scheme on our tasty bubble tea drinks. Provide you with thorough step-by-step training to ensure you are fit to work with the team as quickly as possible.
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Location - Merry Hill, Brierley Hill
JOIN US! BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place! OUR MISSION Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers. WE ARE LOOKING FOR Store Manager YOU WILL BE Delivering excellent customer service to ensure high levels of customer satisfaction. Managing and overseeing shop operations, ensuring efficiency and profitability in all daily operations of the store. Conducting HR duties, including recruiting, hiring, training, and firing responsibilities. Ensuring the team is continuously motivated and working together. Undertaking store administration duties, setting sales quotas and KPIs, performance management, and managing sales and financial reports. Liaising and working with various departments, including HR, Operations, Warehouse, and Marketing. Protecting employees and customers by ensuring compliance with company regulatory policies and daily guidelines, including food safety and sanitation regulations. Monitoring inventory levels and ordering new items. Scheduling and managing the rota, ensuring adequate manpower. Maintaining quality standards in customer service and health and safety. Maintaining the stability and reputation of the store. Developing a passionate working environment and helping our bubble baristas to grow and improve. Building, developing, and maintaining a high-performing team. Responding to customer complaints and concerns in a professional manner. Training and educating your team on drink processes and policies. Managing and creating content for TikTok in your branch. Completing reasonable tasks assigned by the company. YOU ARE Minimum 1-2 years’ experience in a managerial or supervisory role in a high sales-focused culture in the fast-paced food/beverage industry. Able to work flexible hours, including evenings, weekends, or holidays. Legally eligible to work in the UK. An energetic person with positive thinking and a ‘can do’ attitude. Strong leadership and customer management abilities. Maintaining regular and consistent attendance and punctuality. Willing to learn new skills and share your knowledge with customers and the team. WE WILL Strive to provide numerous career progression opportunities to help your growth whilst being part of the BUBBLE CITEA Family. Treat you to free bubble tea drinks. Offer you a staff discount scheme on our tasty bubble tea drinks. Provide you with thorough step-by-step training to ensure you are fit to work with the team as quickly as possible.
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