Band 5 Clinical Pathway Manager for Neurology
The Neurology department is looking for a motivated individual to lead a team of patient navigators, covering the maternity leave for one of our pathway managers. You will be responsible for the smooth running of the patient journey from referral to discharge by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Main Duties of the Job
This is a pivotal role within the team and will be supported by the Service Manager. You will be responsible for maintaining service delivery and improvement within the department. Support, lead, and manage staff Proactive, enthusiastic, and resilient Lead in improving processes Build collaborative working relationships with clinicians A primary focus will be RTT management of an allocated workload as well as managing the administrative team. The successful candidate will be based at our Hampstead site with occasional travel. You will be expected to act with autonomy for the day-to-day management and supervision of the administration staff to ensure an excellent level of customer service. You will be required to demonstrate the Trust values, the responsibilities of the job description, and the person specification, particularly having experience of line managing staff, working with various staff groups, and excellent communication & organizational skills. About Us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team cares for over 1.6 million patients, treats more than 200,000 in A&E, delivers over 8,000 babies, and carries out more than 17 million tests. Our size, scale, and influence offer you unrivalled career opportunities and a forward-thinking approach to working that accommodates your lifestyle. From flexible hours and generous benefits to next-level training, we make it easier to take your career to the top. Job Responsibilities
Please see the attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification
Royal Free World Class Values
Demonstrable ability to meet the Trust Values Education and Professional Qualifications
Educated to degree level or equivalent experience Customer Services attendance certificate Strong working knowledge of Outlook, PowerPoint, Excel, Microsoft Word, Access, email, and Internet Courses/further study attended to demonstrate evidence of personal development RSA 2 or RSA 3 word processing/typing or equivalent experience Knowledge of medical terminology Knowledge of Cerner Experience
Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organizational experience Experience of managing and prioritizing own workload and working to deadlines Experience of dealing with non-routine and complex problems Experience of managing staff Experience of drawing up staff rosters Skills and Aptitudes
Excellent written and verbal communication skills Excellent organizational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient, and diplomatic Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to use databases Awareness of National and Trust pathway targets (such as 18-week RTT target) Personal Qualities and Attributes
Ability to maintain excellent communication channels and good customer service Maintain a high level of professionalism Ability to work under pressure and use own initiative to prioritize tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem-solving attitude Others
Teamwork and ability to develop strong collaborative working relationships Ability to work without direct supervision Reliability - good timekeeping Ability to work flexibly to accommodate peaks and troughs of activity Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Salary: £34,521 to £41,956 per annum inclusive of HCAS.
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The Neurology department is looking for a motivated individual to lead a team of patient navigators, covering the maternity leave for one of our pathway managers. You will be responsible for the smooth running of the patient journey from referral to discharge by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Main Duties of the Job
This is a pivotal role within the team and will be supported by the Service Manager. You will be responsible for maintaining service delivery and improvement within the department. Support, lead, and manage staff Proactive, enthusiastic, and resilient Lead in improving processes Build collaborative working relationships with clinicians A primary focus will be RTT management of an allocated workload as well as managing the administrative team. The successful candidate will be based at our Hampstead site with occasional travel. You will be expected to act with autonomy for the day-to-day management and supervision of the administration staff to ensure an excellent level of customer service. You will be required to demonstrate the Trust values, the responsibilities of the job description, and the person specification, particularly having experience of line managing staff, working with various staff groups, and excellent communication & organizational skills. About Us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team cares for over 1.6 million patients, treats more than 200,000 in A&E, delivers over 8,000 babies, and carries out more than 17 million tests. Our size, scale, and influence offer you unrivalled career opportunities and a forward-thinking approach to working that accommodates your lifestyle. From flexible hours and generous benefits to next-level training, we make it easier to take your career to the top. Job Responsibilities
Please see the attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification
Royal Free World Class Values
Demonstrable ability to meet the Trust Values Education and Professional Qualifications
Educated to degree level or equivalent experience Customer Services attendance certificate Strong working knowledge of Outlook, PowerPoint, Excel, Microsoft Word, Access, email, and Internet Courses/further study attended to demonstrate evidence of personal development RSA 2 or RSA 3 word processing/typing or equivalent experience Knowledge of medical terminology Knowledge of Cerner Experience
Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organizational experience Experience of managing and prioritizing own workload and working to deadlines Experience of dealing with non-routine and complex problems Experience of managing staff Experience of drawing up staff rosters Skills and Aptitudes
Excellent written and verbal communication skills Excellent organizational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient, and diplomatic Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to use databases Awareness of National and Trust pathway targets (such as 18-week RTT target) Personal Qualities and Attributes
Ability to maintain excellent communication channels and good customer service Maintain a high level of professionalism Ability to work under pressure and use own initiative to prioritize tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem-solving attitude Others
Teamwork and ability to develop strong collaborative working relationships Ability to work without direct supervision Reliability - good timekeeping Ability to work flexibly to accommodate peaks and troughs of activity Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Salary: £34,521 to £41,956 per annum inclusive of HCAS.
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