Home Claims Technical Consultant

Home Claims Technical Consultant – Salary circa £37000 We are looking for new colleagues to join our technical claims team, working alongside our home claims teams providing technical advice, development, and support. This is a great job for someone who is politically agile, a skilled communicator/conflict manager, adaptable to situations, and able to challenge and positively influence others at all levels, internally and externally. If you are someone with considerable technical experience dealing with Home Property Claims, then don’t hesitate to apply for this job! A bit about the job: You will provide technical support to our UK-wide desk/field teams as well as our first notification of loss teams. The role will involve managing claim referrals and supporting the ongoing development of our teams. You will develop standard methodology and technical guidelines ensuring service delivered is good and technical/required standards are followed. You will also work closely with our learning and development colleagues on the delivery of the capability program for internal teams through identification of opportunities to upskill, coach, and improve. Skills and experience we’re looking for: Experience in handling mid-high value domestic buildings claims (£50,000+) or experience of managing mid-high value domestic home claims (5 years +). Strong understanding of insurance principles, policy coverage issues, claims validation, and fraud. Experience in effectively managing stakeholders including customers, brokers, and service providers as well as being able to resolve customer complaints and efficiently troubleshoot complex issues. Experience of completing audit activity, developing training plans including developing the best practice guidance for internal/external colleagues. Qualifications like CILA, RICS, CII, etc or the ability to demonstrate equivalent technical experience. What you’ll get for this role: Starting

salary

circa £37000 (depending on location, skills, experience, and qualifications) Bonus opportunity – 8% of annual salary. Actual amount depends on your performance and Aviva’s. Generous

pension

scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days

holiday

plus bank holidays, and you can choose to buy or sell up to 5 days. Make your money go further - Up to 40%

discount on Aviva products , and other retailer discounts. Up to £1,200 of free Aviva shares per year through our

Matching Share Plan

and share in the success of Aviva with our

Save As You Earn

scheme. Brilliantly

supportive policies

including parental and carer’s leave. Flexible benefits

to suit you, including

sustainability options

such as cycle to work. Make a difference, be part of our

Aviva Communities

and use your 3

paid volunteering days to help others. We take your

wellbeing

seriously with lots of support and tools. Aviva is for everyone: We’re inclusive and

welcome everyone

– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look

here . We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to

vivien.gergaly@aviva.com .

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