The post holder is required to: Communicate tactfully and politely with patients/carers and staff in the exchange of verbal and written information Communicate with external Trusts and other departments within the Trust Deal with telephone and face-to-face enquiries efficiently and with understanding, taking action as appropriate Plan and organise own time/work Adjust clinic times as necessary Ensure notes are ready for clinics and arrange secure transfer between hospital sites as necessary Take minutes at meetings as requested; arrange meetings, for example, audit meetings, service meetings, training days Type back from dictation, audio or otherwise, all letters and information and take action as necessary within agreed procedures Provide information and advice to patients/carers about admissions and appointments Follow all relevant Trust policies and adhere to department guidelines/standard operating procedures at all times Comment on local policies and procedures where they relate to secretarial or clerical issues Maintain stationery stocks; demonstrate secretarial duties to new starters Maintain and develop patient information, clerical, secretarial and record keeping systems, both paper based and electronic, in line with established Trust systems, liaising with other departments, including Medical Records and Trust Headquarters, where necessary Participate in surveys, gather information and assist with audits as required through the collection of data.
Dorset County Hospital NHS Foundation Trust’s purpose is to deliver compassionate and safe health care to our patients. We are the acute and specialist healthcare provider for our communities, delivering high quality care to meet our patients’ expectations.
This advert closes on Wednesday 8 Jan 2025 Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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