3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
Experience defining program requirements and using data and metrics to determine improvements
Bachelor’s Degree in a quantitative field (engineering, economics, math, statistics)
Experience of 5+ years in leading a workforce planning team and outsourcing projects.
Experience building capacity models using various statistical tools for forecasting and optimization.
The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. We are looking for an exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager.
Key job responsibilities: Lead various projects for WFM and Ops which has direct impact on cost, SLA and SX. Primary responsibility for functions within R&C owning end to end Service level delivery and Headcount utilization. Provide blended leadership support of multiple programs by looking into in-house cross flexing, outsourcing opportunities, managing tool migrations, etc. Clearly communicate dependencies and partner with teams on changes or deviations to plan. Participate in wider R&C projects and initiatives. Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with the right level of approval mechanisms. Fully leverage existing technology, including global standardization of reporting. Root cause analysis and corrective action plan for variances in vendor operational performance. Proven track record of sound decision making, taking ownership, and delivering results in a leadership role. Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency. Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities. Experience in driving end to end delivery, and communicating results to senior leadership. Experience leading process improvements. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience building processes, project management, and schedules. Masters Degree in a quantitative field (engineering, economics, math, statistics). Experience in Aspect or equivalent eWFM platform. Experience in advanced data analytics, relevant to WFM and Ops metrics. Experience in managing multi-geography based teams. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Key job responsibilities: Lead various projects for WFM and Ops which has direct impact on cost, SLA and SX. Primary responsibility for functions within R&C owning end to end Service level delivery and Headcount utilization. Provide blended leadership support of multiple programs by looking into in-house cross flexing, outsourcing opportunities, managing tool migrations, etc. Clearly communicate dependencies and partner with teams on changes or deviations to plan. Participate in wider R&C projects and initiatives. Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with the right level of approval mechanisms. Fully leverage existing technology, including global standardization of reporting. Root cause analysis and corrective action plan for variances in vendor operational performance. Proven track record of sound decision making, taking ownership, and delivering results in a leadership role. Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency. Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities. Experience in driving end to end delivery, and communicating results to senior leadership. Experience leading process improvements. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience building processes, project management, and schedules. Masters Degree in a quantitative field (engineering, economics, math, statistics). Experience in Aspect or equivalent eWFM platform. Experience in advanced data analytics, relevant to WFM and Ops metrics. Experience in managing multi-geography based teams. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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