Client Engagement Specialist – Customer Service

About the Role We are seeking a Client Engagement Specialist to join our successful Client Engagement Team. In this role, you will be the first point of contact for new clients, engaging with them over the phone to understand their needs and demonstrate how our foreign exchange services can help them achieve their goals. You will be responsible for setting the standard for high-quality client interactions and ensuring a positive introduction to Lumon’s services. We are looking for someone who is approachable, has an excellent telephone manner, and is passionate about delivering outstanding customer service. While prior knowledge of the currency market is not essential, an interest in the economy and current affairs will be beneficial, as these factors influence the foreign exchange market. Full training will be provided. Working in an energetic and fast-paced environment, we are looking for someone with excellent communication skills, a strong work ethic, and ideally some experience in a customer-facing role. This is an exciting opportunity for someone eager to build a career within a growing company. Key Responsibilities Serve as the first point of contact for new client enquiries, including those generated through partner recommendations and our website. Contact clients at appropriate times to introduce Lumon’s services and demonstrate how we can meet their requirements. Open a high number of quality trading accounts. Meet key KPIs including time on the phone and number of outbound dials. Ensure new accounts are handed over smoothly to the New Business Trading team. Represent Lumon’s values, ensuring the highest standards are maintained in all client interactions. Skills and Competencies A good level of education, with a minimum of passes in English and Maths GCSEs. Strong communication skills and the ability to clearly present information to clients. Excellent telephone manner and a ‘can-do’ attitude. Ability to work effectively as part of a team and liaise with other departments within the business. Self-motivated, energetic, and positive, with a proactive approach. Previous experience in a customer-facing role is desirable, but not essential. Full training will be provided. About Lumon Lumon is a leading provider of foreign exchange, electronic money, and international payment services. As an FCA-authorised Electronic Money Institution, Lumon has facilitated over £12bn in transactions for more than 100,000 clients since its inception in 2000. Based in Farringdon, Lumon offers a secure, cost-effective international payment service for customers making bank-to-bank transfers. We are known for our excellent customer service, built through a highly experienced, knowledgeable, and personable team. Supported by a robust back-office infrastructure, we make international payments straightforward and seamless for our clients. In recent years, Lumon has experienced significant growth by leveraging our strong reputation to develop lasting affiliate relationships across Europe, attract new customers, and generate repeat business through referrals. We plan to continue expanding by maintaining our focus on exceptional service and investing in our capabilities and reach.

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