Chinese Speaking Deputy Store Manager

Job Title: Chinese Speaking Deputy Store Manager Location: Enfield Salary: Up to £34,000 per annum Role: Permanent – Full-Time Are you a dynamic and proactive Deputy Store Manager or a Team Leader looking for a step up? We are seeking a hands-on, energetic person with a lead by example approach, for our market leading business. Established in the 1960’s in the heart of London’s vibrant and bustling Chinatown, we have grown and expanded over the last 55 years, opening locations across the UK and are now one of the nation’s most diverse food retailers. Working as a Deputy Store Manager for our people-focused company, you will motivate and inspire your team to provide the highest levels of service to every customer. As a representative of this growing brand, you will be friendly, positive, approachable, and able to confidently lead and inspire a team to achieve store KPIs. With experience in food retail or other fast-paced retail environments, you will be career driven and prepared to immerse yourself in the company culture and ethos. IDEAL CANDIDATE Mandarin or Cantonese speaker (preferred) A confident and natural leader able to coach, develop and motivate a high-performing team A strong work ethic, able to work at pace and eager to work in a demanding environment where you are rewarded for your hard work Experience working in an environment focused on speed without compromising service is essential Current supervisory, team leadership, or management experience with a desire for career progression A can-do attitude, confident, passionate about people and achieving individually and as a team Punctual, reliable, and willing to go the extra mile; you will thrive on hitting targets and love the buzz of a large retail store Articulate, with strong communication skills and a proven track record of achieving targets A passion for customer experience and delivering retail excellence DEPUTY MANAGER: KEY RESPONSIBILITIES Managing, coaching, and developing a diverse team, from recruitment to induction and beyond Following staff disciplinary procedures when necessary Ensuring all staff are multi-skilled/tasked to complete a range of duties across the store Ensuring all staff have knowledge of products and services within the store Assisting the management team in managing performance within agreed limits, including setting performance standards and maximizing resources Completing team appraisals within agreed time limits Managing a business viewed as ‘best in class’, maximizing sales and maintaining high standards Understanding customers, anticipating their needs, and setting exceptional standards of service Ensuring staffing levels are adequate to meet customer expectations Identifying business levers and proactively assisting the Area Manager in tracking competition Managing stock availability and waste Driving customer service standards to achieve sales and exceed customer satisfaction targets Identifying potential, managing staff development, and supporting staff to achieve their potential Please note: this role will require an initial training period of 3 months at the Tottenham location, with travel costs covered. If you’re a career-focused Deputy Manager or Team Leader who thrives in a fast-paced role in an agile environment and you’re looking for a new challenge,

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for immediate consideration. Job Types: Full-time, Permanent Pay: £30,000.00-£34,000.00 per year Benefits: Store discount Schedule: Weekend availability Work Location: In person

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