The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.
You will be part of a team of Receptionists, spanning five clinics, including Wisbech, Ely, Cambridge and Huntingdon, so good communication and teamwork skills are vital.
You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering a wide range of treatments to a diverse group of people. We fundamentally offer urgent care triage/treatment to those in need, but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.
This is either a full-time role or two part-time roles.
Additional working pattern: Monday - Friday. Clinic open 12 hours per day. Shift pattern to be confirmed.
Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.
Responsibilities:
Maintain a professional and organised approach when greeting and attending to patients and visitors. Answer telephone calls including the emergency line and book appointments across five clinics. Produce and maintain patient files in a timely manner with attention to detail. Book and reschedule diaries often at short notice. Undertake all administrative tasks in a timely and accurate manner. Cancel and reschedule clinics often at short notice. Manage the waiting room, including greeting patients and advising them of any excessive delays. Maintain the appointment system to ensure that surgery time is utilised appropriately. Accurately prepare and maintain patient records. Prioritise workload and work proactively with the team to complete reception tasks meeting deadlines. Maintain administrative systems to ensure good working practice. Use judgemental and analytical skills to anticipate the needs of the patient. Maintain the Reception area. Make appointments and take telephone calls, interpreting the needs of both patients and clinicians. Maintain patient confidentiality at all times. Encourage and motivate other team members and support them by sharing skills and knowledge of the job. This advert closes on Thursday 2 Jan 2025. Proud member of the Disability Confident employer scheme
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Maintain a professional and organised approach when greeting and attending to patients and visitors. Answer telephone calls including the emergency line and book appointments across five clinics. Produce and maintain patient files in a timely manner with attention to detail. Book and reschedule diaries often at short notice. Undertake all administrative tasks in a timely and accurate manner. Cancel and reschedule clinics often at short notice. Manage the waiting room, including greeting patients and advising them of any excessive delays. Maintain the appointment system to ensure that surgery time is utilised appropriately. Accurately prepare and maintain patient records. Prioritise workload and work proactively with the team to complete reception tasks meeting deadlines. Maintain administrative systems to ensure good working practice. Use judgemental and analytical skills to anticipate the needs of the patient. Maintain the Reception area. Make appointments and take telephone calls, interpreting the needs of both patients and clinicians. Maintain patient confidentiality at all times. Encourage and motivate other team members and support them by sharing skills and knowledge of the job. This advert closes on Thursday 2 Jan 2025. Proud member of the Disability Confident employer scheme
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