Service Manager - Unplanned Care Division
NHS AfC: Band 8a
Main area: Unplanned Care Division Grade: NHS AfC: Band 8a Contract: Secondment: 12 months Hours: Full time, 37.5 hours per week (Plus on-call commitment) Job ref: 361-6807777-A Site: Lister Hospital Town: Stevenage Salary: £53,755 - £60,504 per annum Salary period: Yearly Closing: 13/01/2025 23:59 Here at East and North Hertfordshire NHS Trust, Our mission is: Providing high-quality, compassionate care for our communities Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service Job overview
We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. An exciting opportunity has arisen for a Service Manager within Acute Care Group, Unplanned Care Division. We are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration. You will display outstanding management skills and be able to demonstrate excellent communication skills. You will be proactive and have the ability to motivate others, inspire ideas and foster supportive diverse teams. You will be able to display effective problem solving and decision-making skills in a pressured environment. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job
Assist the Head of Operations in meeting the Trust’s strategic and operational agenda. Oversee day-to-day service management issues, liaising with departments and multi-disciplinary teams as required. To deputise for the Head of Operations as required. The role requires an individual with a relevant professional qualification and experience in the management of people and services. Promote the service and manage partnership relations with stakeholders working with other Service and Operational Managers. Plan and oversee the implementation of the service improvement and delivery of service performance across all domains. Ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all relevant stakeholder groups. Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person specification
Qualifications
University Degree or Equivalent experience Evidence of continuing development Experience
Staff management, including sickness absence, appraisals and performance NHS experience Financial and activity management Close working with senior managers and/or clinicians Skills
Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Practical and creative approach to problem solving Ability to resolve conflicts Ability to work on own initiative and as part of a team Ability to meet deadlines and manage varied workload Understand and practice confidentiality, tact and diplomacy Ability to communicate with and get on with a wide range of people from all disciplines Knowledge
IT including Microsoft Word, Excel, Access, Outlook, Performance and Change Management Current NHS issues Budget setting PAS or similar patient access system Other requirements
Ability to travel easily between sites Experience and evidence of engagement around the equality, diversity and inclusion agenda. Role model our Trust values every day. Our values We want our staff to believe in, demonstrate and live our values in everything we do. Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together. Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas. Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose. Committed to our Community East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working. When you apply... Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible. All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. Name: Adrian Ball Job title: Deputy Operations Director Email address: adrian.ball1@nhs.net Please contact Lauren Sowden if you would like to discuss this role: lauren.sowden@nhs.net
#J-18808-Ljbffr
NHS AfC: Band 8a
Main area: Unplanned Care Division Grade: NHS AfC: Band 8a Contract: Secondment: 12 months Hours: Full time, 37.5 hours per week (Plus on-call commitment) Job ref: 361-6807777-A Site: Lister Hospital Town: Stevenage Salary: £53,755 - £60,504 per annum Salary period: Yearly Closing: 13/01/2025 23:59 Here at East and North Hertfordshire NHS Trust, Our mission is: Providing high-quality, compassionate care for our communities Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service Job overview
We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. An exciting opportunity has arisen for a Service Manager within Acute Care Group, Unplanned Care Division. We are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration. You will display outstanding management skills and be able to demonstrate excellent communication skills. You will be proactive and have the ability to motivate others, inspire ideas and foster supportive diverse teams. You will be able to display effective problem solving and decision-making skills in a pressured environment. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job
Assist the Head of Operations in meeting the Trust’s strategic and operational agenda. Oversee day-to-day service management issues, liaising with departments and multi-disciplinary teams as required. To deputise for the Head of Operations as required. The role requires an individual with a relevant professional qualification and experience in the management of people and services. Promote the service and manage partnership relations with stakeholders working with other Service and Operational Managers. Plan and oversee the implementation of the service improvement and delivery of service performance across all domains. Ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all relevant stakeholder groups. Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person specification
Qualifications
University Degree or Equivalent experience Evidence of continuing development Experience
Staff management, including sickness absence, appraisals and performance NHS experience Financial and activity management Close working with senior managers and/or clinicians Skills
Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Practical and creative approach to problem solving Ability to resolve conflicts Ability to work on own initiative and as part of a team Ability to meet deadlines and manage varied workload Understand and practice confidentiality, tact and diplomacy Ability to communicate with and get on with a wide range of people from all disciplines Knowledge
IT including Microsoft Word, Excel, Access, Outlook, Performance and Change Management Current NHS issues Budget setting PAS or similar patient access system Other requirements
Ability to travel easily between sites Experience and evidence of engagement around the equality, diversity and inclusion agenda. Role model our Trust values every day. Our values We want our staff to believe in, demonstrate and live our values in everything we do. Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together. Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas. Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose. Committed to our Community East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working. When you apply... Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible. All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. Name: Adrian Ball Job title: Deputy Operations Director Email address: adrian.ball1@nhs.net Please contact Lauren Sowden if you would like to discuss this role: lauren.sowden@nhs.net
#J-18808-Ljbffr
