Reception staff are the forefront of the surgery and the first person that patients will often interact with. Reception staff are required to greet patients in person and over the phone, navigate their requirements to ensure they receive the most appropriate services available, book appointments, and communicate with other practice staff as required. Receptionists will receive training to generate prescriptions and deal with prescription queries. Continuous training is provided both in-house and externally, both on the job and with protected learning time.
We are looking for a receptionist with experience of dealing with the public. Previous surgery experience and knowledge of Emis is desirable but not essential. Care Navigation will play a large part in this role, so individuals should be confident speaking to patients and able to communicate professionally and effectively. Personal development is encouraged, so a positive attitude towards learning and improving knowledge and skills is required. Dedication to practice policies and values is essential; the practice strives to provide a high standard of patient care, both clinical and non-clinical. Experience of conflict resolution and difficult situations is beneficial, and individuals should be able to display empathy and compassion. A good grasp of IT is desirable, along with GCSE A-C or equivalent in Maths and English.
The hours are 37 hours per week, with shifts between the hours of 8.30am and 6.30pm and the ability to work flexibly with notice. Occasionally, Saturday working will be required.
Staff are automatically enrolled into the NHS pension scheme. Staff are also entitled to 5 weeks annual leave + bank holidays.
Job Types: Full-time, Permanent
Pay: From £11.44 per hour
Schedule:
Monday to Friday
Work Location: In person
Application deadline: 17/01/2025
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