As one of London’s largest and most diverse boroughs, Croydon is a fantastic place to live, work and spend time, with all the benefits of close proximity to the rest of London and the southeast. Our borough is made up of diverse communities that stretch from Crystal Palace to Coulsdon and from New Addington to Purley; with bustling district centres and over 120 green spaces that link us together and an urban town at its centre. Come and be part of our vision to create great homes, places, and communities to enhance life opportunities.
This is an opportunity to be part of a new chapter for Housing Services at Croydon and help continue to shape the future of the council. A council with a passion for driving positive change and delivering excellence; a community with a rich heritage, a diverse population, and a distinct identity.
We are looking for an exceptional candidate to be part of our exciting leadership team, to deliver our priorities and provide strategic direction for the delivery of void turnaround and lettings.
Role Overview
The role will involve collaborating and using partnerships to deliver positive outcomes for our residents, which this role is at the heart of shaping, ensuring value for money. Other areas of responsibility include: Leading on the strategic analysis and policies in voids and lettings, using business intelligence and transformation to improve the void process, setting and monitoring appropriate performance targets to deliver an efficient and streamlined service. Effective contract management to ensure that contractors deliver properties on time to a high standard. Working strategically with other service heads to ensure services are delivered consistently, delivering positive customer outcomes. Managing budgets and resources effectively to ensure value for money and compliance with statutory requirements. Providing inspirational leadership to the team, fostering a culture of excellence, inclusion, and continuous improvement. About you
Proven track record of working in a senior management role within housing, in a local authority or similar organisation. Proven ability to lead a strategic team at a similar level through customer services and leadership capability. Experience of effective contract and budget management in delivering high quality void works. Experience of providing excellent services to older, disabled and other vulnerable groups. Proven transformational leadership & management experience. Track record in performance management, driving improvements and efficiencies with a significant track record executing team and individual performance effectively. Proven track record in delivering results within a complex, politically directed organisation, recognising and responding appropriately to politically sensitive situations. Understanding of housing policy and its impact on social housing practice, with the ability to maintain a high awareness of issues that can cause legal, reputational and financial risks to the council. Why join us
We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. Inclusive Culture:
Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive. Career Development:
We invest in our staff and support their development. Generous Benefits Package:
Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7. Family Friendly provisions:
Generous maternity leave and family leave provisions. Work Life Balance:
Options for flexible and agile working options in line with service demand. Make a Difference:
Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.
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The role will involve collaborating and using partnerships to deliver positive outcomes for our residents, which this role is at the heart of shaping, ensuring value for money. Other areas of responsibility include: Leading on the strategic analysis and policies in voids and lettings, using business intelligence and transformation to improve the void process, setting and monitoring appropriate performance targets to deliver an efficient and streamlined service. Effective contract management to ensure that contractors deliver properties on time to a high standard. Working strategically with other service heads to ensure services are delivered consistently, delivering positive customer outcomes. Managing budgets and resources effectively to ensure value for money and compliance with statutory requirements. Providing inspirational leadership to the team, fostering a culture of excellence, inclusion, and continuous improvement. About you
Proven track record of working in a senior management role within housing, in a local authority or similar organisation. Proven ability to lead a strategic team at a similar level through customer services and leadership capability. Experience of effective contract and budget management in delivering high quality void works. Experience of providing excellent services to older, disabled and other vulnerable groups. Proven transformational leadership & management experience. Track record in performance management, driving improvements and efficiencies with a significant track record executing team and individual performance effectively. Proven track record in delivering results within a complex, politically directed organisation, recognising and responding appropriately to politically sensitive situations. Understanding of housing policy and its impact on social housing practice, with the ability to maintain a high awareness of issues that can cause legal, reputational and financial risks to the council. Why join us
We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. Inclusive Culture:
Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive. Career Development:
We invest in our staff and support their development. Generous Benefits Package:
Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7. Family Friendly provisions:
Generous maternity leave and family leave provisions. Work Life Balance:
Options for flexible and agile working options in line with service demand. Make a Difference:
Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.
#J-18808-Ljbffr
