Complaints Advisor / Complaints Advisor, Cheadle, Stockport
Monday to Friday 9am-5.30pm
As a Complaints Advisor, you will manage complex complaints from receipt to conclusion, maintaining FCA complaint procedures and ensuring the right outcome is reached.
About Us:
DSG Group is a collective of forward-thinking brands and investments, which specialises in UK auto finance and focuses on compliant technology-driven delivery. During our 33 years in the industry, we have remained at the forefront of technological innovation, thanks to the ongoing development of our systems and software.
You will be joining DSG Group at an incredibly exciting time as we return to a brand-new office building to add to the current two at our Cheadle campus. We are a fintech company that sees people as its greatest asset and our continuing growth finds us keen to take the next step in colleague development.
Private Medical Insurance Policy
Mental Health Champions
On Site Gym
Company Suite at the new Co-op Arena
Hybrid work option (after probation)
Life insurance & Bereavement service
Wellness programs
Free parking
Working here:
Ask DSG colleagues what they love best about working here (and we do!) and there is one response that comes up every time: The People. Our relaxed, professional working environment is based on respect and inclusivity. We make a habit of promoting from within, as seen from the number of senior managers who joined as apprentices. Our full-spectrum wellbeing programme doesn’t just provide support in times of need (like our full family private medical insurance, mental health champions, and 24/7 access to GP’s and counsellors). It extends into coaching, job-crafting and encouraging our people to be the best version of themselves.
We actively seek business improvement ideas from our colleagues and reward them when they bear fruit. Alongside our lavish annual awards night, we have a monthly peer recognition programme for colleagues who display our core values: Love Yesterday, Today & Tomorrow, Improve Everything Always, Everyone Is Included, Remember, It’s Bigger Than This.
Colleagues are invited to host corporate guests in our executive box at the new Co-op Arena, where there is a fantastic line-up for 2024.
We are thrilled to be certified a B Corp & a Carbon Neutral Business. This signifies we have high standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials. In simpler terms, Certified B Corporations are companies that use business as a force for good by caring about their employees, the environment, and their impact on the world.
Daily Duties:
Liaise with internal departments and business partners to obtain information to investigate complaints thoroughly
Responsible for maintaining good relationships with our business partners and encouraging positive outcomes for all parties involved in the complaints process
Contribute to reporting procedures and root cause analysis information
Carry out related administrative duties within the compliance department
Ideally you will have:
Previous understanding & experience of dealing with complaints in an FCA authorised business, ideally a motor finance / general finance business
Essential skills required:
Strong communication skills written and verbal
Confident telephone manner
Customer service/ Administration office based experience
Able to liaise at all levels with other departments and outside agencies
DSG is committed to treating customers fairly and providing Good Outcomes for consumers.
Job Type: Full-time
Pay: £24,415- £30,000.00 per year
Company events
Company pension
Cycle to work scheme
Discounted or free food
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay
Wellness programme
Work from home (after probation)
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Stockport: reliably commute or plan to relocate before starting work (required)
Education:
GCSE or equivalent (preferred)
#J-18808-Ljbffr
Monday to Friday 9am-5.30pm
As a Complaints Advisor, you will manage complex complaints from receipt to conclusion, maintaining FCA complaint procedures and ensuring the right outcome is reached.
About Us:
DSG Group is a collective of forward-thinking brands and investments, which specialises in UK auto finance and focuses on compliant technology-driven delivery. During our 33 years in the industry, we have remained at the forefront of technological innovation, thanks to the ongoing development of our systems and software.
You will be joining DSG Group at an incredibly exciting time as we return to a brand-new office building to add to the current two at our Cheadle campus. We are a fintech company that sees people as its greatest asset and our continuing growth finds us keen to take the next step in colleague development.
Private Medical Insurance Policy
Mental Health Champions
On Site Gym
Company Suite at the new Co-op Arena
Hybrid work option (after probation)
Life insurance & Bereavement service
Wellness programs
Free parking
Working here:
Ask DSG colleagues what they love best about working here (and we do!) and there is one response that comes up every time: The People. Our relaxed, professional working environment is based on respect and inclusivity. We make a habit of promoting from within, as seen from the number of senior managers who joined as apprentices. Our full-spectrum wellbeing programme doesn’t just provide support in times of need (like our full family private medical insurance, mental health champions, and 24/7 access to GP’s and counsellors). It extends into coaching, job-crafting and encouraging our people to be the best version of themselves.
We actively seek business improvement ideas from our colleagues and reward them when they bear fruit. Alongside our lavish annual awards night, we have a monthly peer recognition programme for colleagues who display our core values: Love Yesterday, Today & Tomorrow, Improve Everything Always, Everyone Is Included, Remember, It’s Bigger Than This.
Colleagues are invited to host corporate guests in our executive box at the new Co-op Arena, where there is a fantastic line-up for 2024.
We are thrilled to be certified a B Corp & a Carbon Neutral Business. This signifies we have high standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials. In simpler terms, Certified B Corporations are companies that use business as a force for good by caring about their employees, the environment, and their impact on the world.
Daily Duties:
Liaise with internal departments and business partners to obtain information to investigate complaints thoroughly
Responsible for maintaining good relationships with our business partners and encouraging positive outcomes for all parties involved in the complaints process
Contribute to reporting procedures and root cause analysis information
Carry out related administrative duties within the compliance department
Ideally you will have:
Previous understanding & experience of dealing with complaints in an FCA authorised business, ideally a motor finance / general finance business
Essential skills required:
Strong communication skills written and verbal
Confident telephone manner
Customer service/ Administration office based experience
Able to liaise at all levels with other departments and outside agencies
DSG is committed to treating customers fairly and providing Good Outcomes for consumers.
Job Type: Full-time
Pay: £24,415- £30,000.00 per year
Company events
Company pension
Cycle to work scheme
Discounted or free food
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay
Wellness programme
Work from home (after probation)
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Stockport: reliably commute or plan to relocate before starting work (required)
Education:
GCSE or equivalent (preferred)
#J-18808-Ljbffr
