People need our help more than ever, as a Specialist Multi Skilled Consultant you’ll be supporting us in getting the right outcomes for our customers, working across different teams & processes.
You’ll be joining the Multi Skilled operation being part of a dynamic and exciting team working with customers in times of need. This role is varied and fast paced, you will be deployed into teams across Retail helping Operational areas deal with peaks and troughs in demand. You’ll need to be flexible and agile but what’s important is that you want to get things right for our customers. Our customers are made up of so many different kinds of people and we want our employees to be just as diverse.
Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues when you need it. Our purpose is to be there for our customers in the moment where events in our customers' lives mean that we need to respond.
You will need to be resilient and adaptable to change. You will be required to work flexibly between 8am-8pm Mon to Sunday and accommodate the working patterns of the deployment team in which you are working.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon, Northampton, Bournemouth, Sheffield, Wakefield or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works.
What you’ll be doing
The Operational area in which you are deployed could involve working in a telephony environment, administration-based environment, or a mix of both. As a Specialist Multi Skilled Consultant you will be responsible for undertaking a range of Specialist and complex tasks supporting members in times of need (i.e., financial hardship, bereavement, dissatisfaction, customers who are a victim of Fraud & vulnerable customers who need Specialist Support). We’ll give you all the training you need to set you up for a successful journey. The role will be agile, and you will be required to provide a high level of support wherever needed, undertaking different responsibilities dependent on the need of our members and business priorities. About you
As a minimum requirement you will have: Experience of and the ability to analyse and interpret information and data to reach a conclusion. The ability to multitask through good planning and the organisational skills to manage and own multiple competing priorities and deliverables. Demonstrable attention to detail and accuracy for both numerical and written material, including data and insight. Collaborate with different business areas and colleagues building strong relationships. Be resilient to change and can learn new processes at pace. Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. Say it straight
- This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand. Push for better
- This is about aiming high and constantly looking for better in how we work together and serve our customers and members. Get it done
- This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%. Up to 2 days of paid volunteering a year. Life assurance worth 8x your salary. A great selection of additional benefits through our salary sacrifice scheme. Wellhub – Access to a range of free and paid options for health and wellness. Access to an annual performance related bonus. Access to training to help you develop and progress your career. 25 days holiday, pro rata. What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead. What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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The Operational area in which you are deployed could involve working in a telephony environment, administration-based environment, or a mix of both. As a Specialist Multi Skilled Consultant you will be responsible for undertaking a range of Specialist and complex tasks supporting members in times of need (i.e., financial hardship, bereavement, dissatisfaction, customers who are a victim of Fraud & vulnerable customers who need Specialist Support). We’ll give you all the training you need to set you up for a successful journey. The role will be agile, and you will be required to provide a high level of support wherever needed, undertaking different responsibilities dependent on the need of our members and business priorities. About you
As a minimum requirement you will have: Experience of and the ability to analyse and interpret information and data to reach a conclusion. The ability to multitask through good planning and the organisational skills to manage and own multiple competing priorities and deliverables. Demonstrable attention to detail and accuracy for both numerical and written material, including data and insight. Collaborate with different business areas and colleagues building strong relationships. Be resilient to change and can learn new processes at pace. Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. Say it straight
- This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand. Push for better
- This is about aiming high and constantly looking for better in how we work together and serve our customers and members. Get it done
- This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%. Up to 2 days of paid volunteering a year. Life assurance worth 8x your salary. A great selection of additional benefits through our salary sacrifice scheme. Wellhub – Access to a range of free and paid options for health and wellness. Access to an annual performance related bonus. Access to training to help you develop and progress your career. 25 days holiday, pro rata. What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead. What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
#J-18808-Ljbffr
