time left to apply End Date: January 15, 2025 (4 days left to apply)
job requisition id 202412-132794
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Today, both patients and healthcare professionals benefit from Roche Diagnostics' wide portfolio. This includes pioneering products, services, and comprehensive solutions, all of which contribute to enhancing patient outcomes and thus increasing the quality of life. In this context, the demand planning team's primary focus is to enable our technical field experts to deliver best-in-class service and to support our customers in delivering superior clinical and health-economic outcomes to patients and clinicians. The role Reporting to the Head of Services Excellence in the Technical Service function, you will lead a team of demand planners responsible for managing the supply and demand of our technical experts' resources, supporting our customers (both proactive and reactive), leveraging data, process improvement and systems to enable Roche to deliver a superior customer experience. As a member of the Service Excellence Leadership Team, you will seek process improvement and data insights mindset across the Roche organisation and our customer base. In this role, you will drive our resource capacity optimisation, improving demand planning processes, performances, and ongoing projects. Passionate about customer engagement, you will coach a team to achieve our customer experience strategic business goals, ensuring our service delivery models, processes, and solutions can lead to mutually beneficial outcomes in significant periods of change in the healthcare industry. Who you are Educated to degree level or equivalent Academic degree in life science discipline or business/finance equivalent Strong understanding of the Roche UK&ROI organization and internal processes A strong analytical mindset Previous involvement and understanding of our systems (Rexis, SAP) Strong rapport-building skills at all levels in a matrix environment Strong communication skills including presentation, persuasion and influencing internal and external audiences. Agile learner Passionate about quality customer service and helping people Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
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Today, both patients and healthcare professionals benefit from Roche Diagnostics' wide portfolio. This includes pioneering products, services, and comprehensive solutions, all of which contribute to enhancing patient outcomes and thus increasing the quality of life. In this context, the demand planning team's primary focus is to enable our technical field experts to deliver best-in-class service and to support our customers in delivering superior clinical and health-economic outcomes to patients and clinicians. The role Reporting to the Head of Services Excellence in the Technical Service function, you will lead a team of demand planners responsible for managing the supply and demand of our technical experts' resources, supporting our customers (both proactive and reactive), leveraging data, process improvement and systems to enable Roche to deliver a superior customer experience. As a member of the Service Excellence Leadership Team, you will seek process improvement and data insights mindset across the Roche organisation and our customer base. In this role, you will drive our resource capacity optimisation, improving demand planning processes, performances, and ongoing projects. Passionate about customer engagement, you will coach a team to achieve our customer experience strategic business goals, ensuring our service delivery models, processes, and solutions can lead to mutually beneficial outcomes in significant periods of change in the healthcare industry. Who you are Educated to degree level or equivalent Academic degree in life science discipline or business/finance equivalent Strong understanding of the Roche UK&ROI organization and internal processes A strong analytical mindset Previous involvement and understanding of our systems (Rexis, SAP) Strong rapport-building skills at all levels in a matrix environment Strong communication skills including presentation, persuasion and influencing internal and external audiences. Agile learner Passionate about quality customer service and helping people Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
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