Company Description
Join
us at Accor,
where
life pulses
with
passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality
is
a
work
of
heart ,
Join
us and
become
a
Heartist .
Job Description Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. Maintain high standards of customer service at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop the Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of
the hotel
should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost-effective use of resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. Maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check-in and check-out. Maintain records of all banquets and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management.
Qualifications Diploma / Degree in Hotel Management or any other equivalent qualifications.
Additional Information Total 0-1 Years of experience in Hotel.
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us at Accor,
where
life pulses
with
passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality
is
a
work
of
heart ,
Join
us and
become
a
Heartist .
Job Description Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. Maintain high standards of customer service at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop the Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of
the hotel
should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost-effective use of resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. Maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check-in and check-out. Maintain records of all banquets and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management.
Qualifications Diploma / Degree in Hotel Management or any other equivalent qualifications.
Additional Information Total 0-1 Years of experience in Hotel.
#J-18808-Ljbffr
