We are recruiting for a
Rheumatology Medical Secretary
who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. East and North Hertfordshire NHS Trust is a community which prides itself on providing the highest standard of healthcare services to our patients. We are looking for a candidate who has excellent communication and organisational skills and the ability to prioritise workload. At the heart of everything we do are our core values:
Include, Respect, and Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job
Act as point of contact for patients and medical staff on behalf of the consultant and their team ensuring that all enquiries are answered with skill, sensitivity and in a courteous and professional manner. You will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s. Book patients in accordance with the National Target Waits, prioritising urgent patients as requested by the Consultants. In accordance with the Trust Access Policy ensure patients are contacted via telephone or face-to-face and are given the opportunity to discuss outpatient appointment dates, periods when they are unavailable etc. When transport is required, provide the patient with the relevant contact telephone numbers. You will be required to work independently using your own initiative and must apply a high degree of confidentiality to all aspects of your work. In this role you will use Lorenzo and DictateIT systems to ensure accurate and efficient records. Undertake these duties without direct supervision, working within broad procedural guidelines. About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Job responsibilities
Please see the attached Applicant Pack (including job description and person specification) for further detailed information regarding this role. Person Specification
Experience
Demonstrable secretarial and administrative experience Managing appointments and diaries Handling telephone enquiries Experience of using databases NHS experience Qualifications/Training
Educated to minimum GCSE level or equivalent Skills
Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Excellent typing, keyboard and audio-typing skills Ability to work independently and as part of a team Methodical and able to prioritise own workload Ability to adapt to change Ability to work well under pressure Confidentiality and sensitivity of approach Initiative and Flexibility Awareness of limitations of experience and role Comprehensive understanding of patient needs Knowledge
Computer literacy including Word, Excel, & Email Medical terminology Other Requirements
Understanding of, and commitment to, equality, diversity and inclusion Knowledge of our Trust values Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £26,530 to £29,114 a year per annum pro rata
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Rheumatology Medical Secretary
who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. East and North Hertfordshire NHS Trust is a community which prides itself on providing the highest standard of healthcare services to our patients. We are looking for a candidate who has excellent communication and organisational skills and the ability to prioritise workload. At the heart of everything we do are our core values:
Include, Respect, and Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job
Act as point of contact for patients and medical staff on behalf of the consultant and their team ensuring that all enquiries are answered with skill, sensitivity and in a courteous and professional manner. You will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s. Book patients in accordance with the National Target Waits, prioritising urgent patients as requested by the Consultants. In accordance with the Trust Access Policy ensure patients are contacted via telephone or face-to-face and are given the opportunity to discuss outpatient appointment dates, periods when they are unavailable etc. When transport is required, provide the patient with the relevant contact telephone numbers. You will be required to work independently using your own initiative and must apply a high degree of confidentiality to all aspects of your work. In this role you will use Lorenzo and DictateIT systems to ensure accurate and efficient records. Undertake these duties without direct supervision, working within broad procedural guidelines. About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Job responsibilities
Please see the attached Applicant Pack (including job description and person specification) for further detailed information regarding this role. Person Specification
Experience
Demonstrable secretarial and administrative experience Managing appointments and diaries Handling telephone enquiries Experience of using databases NHS experience Qualifications/Training
Educated to minimum GCSE level or equivalent Skills
Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Excellent typing, keyboard and audio-typing skills Ability to work independently and as part of a team Methodical and able to prioritise own workload Ability to adapt to change Ability to work well under pressure Confidentiality and sensitivity of approach Initiative and Flexibility Awareness of limitations of experience and role Comprehensive understanding of patient needs Knowledge
Computer literacy including Word, Excel, & Email Medical terminology Other Requirements
Understanding of, and commitment to, equality, diversity and inclusion Knowledge of our Trust values Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £26,530 to £29,114 a year per annum pro rata
#J-18808-Ljbffr
