Customer Service Administrator

Excellent telephone manner Previous Customer Service Experience About Our Client This organisation is a leading provider in the Financial Services industry, employing over 5000 professionals worldwide. With a strong focus on customer satisfaction, they maintain their status as a trusted partner to their clients. Job Description Manage inbound customer inquiries and complaints, ensuring all issues are resolved effectively Document customer interactions and transactions, recording details of inquiries, complaints, and comments Provide customers with product and service information, explaining financial terms in a clear and understandable manner Work closely with team members and other departments to improve customer service and business performance Perform administrative tasks related to customer accounts Ensure compliance with company policies and regulations Participate in regular team meetings and training sessions The Successful Applicant A successful Customer Service Administrator should have: A strong background in customer service roles Excellent communication and interpersonal skills Knowledge of financial services and products Ability to handle high call volumes and manage customer expectations Strong organisational skills and attention to detail Proficiency in using customer service software and databases What's on Offer A competitive salary package around £23,000 per year Excellent benefits Opportunities for professional development and career progression A supportive and collaborative team environment Located in Bromley, with excellent transport links

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