Job Details
Job Title Service Delivery Manager Reference Number Ref-26422 Location Nottingham Contract Type Full-Time Permanent Closing Date 19/01/2025 BENEFITS:
Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We have an exciting opportunity for a driven and enthusiastic individual who would like to progress their career in Service Delivery Management. Reporting to the Senior Service Delivery Manager, you will own the relationship with new and existing customers to drive exceptional service, closely supported by the SSDM and Head of Service Delivery. JOB SPECIFICATION: Service Delivery Manager
The responsibilities include, but are not limited to: Managing day-to-day relationships with clients and internal teams, ensuring customer satisfaction and handling client queries or concerns. Accountable for ensuring quality of service for customers (delivering to SLAs). Reporting production and presentation including ownership of monthly service meetings at customer site. Escalation management. Collaborating with the team to identify areas for service improvements and assist in implementing changes or optimizations to enhance efficiency and customer satisfaction. Working with cross-functional teams, including Service Desk, IT, Operations, and Account Management, to ensure effective service delivery. Establishing, maintaining and administering cost tracking for aligned accounts. REQUIREMENTS: Service Delivery Manager
The ideal candidate for this role must be a natural communicator with a passion for customer success. While prior experience in service delivery or project management is not essential, any exposure to customer service, IT, or operations management would be beneficial. Outstanding communication skills and a ‘can-do’ attitude. Able to multi-task and work well under pressure. Good knowledge of MS Office suite. Car owner with a full driving licence and willing to travel to multiple sites. Experience of working in an ITIL environment. “We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace.”
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Job Title Service Delivery Manager Reference Number Ref-26422 Location Nottingham Contract Type Full-Time Permanent Closing Date 19/01/2025 BENEFITS:
Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We have an exciting opportunity for a driven and enthusiastic individual who would like to progress their career in Service Delivery Management. Reporting to the Senior Service Delivery Manager, you will own the relationship with new and existing customers to drive exceptional service, closely supported by the SSDM and Head of Service Delivery. JOB SPECIFICATION: Service Delivery Manager
The responsibilities include, but are not limited to: Managing day-to-day relationships with clients and internal teams, ensuring customer satisfaction and handling client queries or concerns. Accountable for ensuring quality of service for customers (delivering to SLAs). Reporting production and presentation including ownership of monthly service meetings at customer site. Escalation management. Collaborating with the team to identify areas for service improvements and assist in implementing changes or optimizations to enhance efficiency and customer satisfaction. Working with cross-functional teams, including Service Desk, IT, Operations, and Account Management, to ensure effective service delivery. Establishing, maintaining and administering cost tracking for aligned accounts. REQUIREMENTS: Service Delivery Manager
The ideal candidate for this role must be a natural communicator with a passion for customer success. While prior experience in service delivery or project management is not essential, any exposure to customer service, IT, or operations management would be beneficial. Outstanding communication skills and a ‘can-do’ attitude. Able to multi-task and work well under pressure. Good knowledge of MS Office suite. Car owner with a full driving licence and willing to travel to multiple sites. Experience of working in an ITIL environment. “We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace.”
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