1st Line BC Support Analyst – Wolverhampton – Hybrid – £26,000

1st Line BC Support Analyst | Wolverhampton | Hybrid | £26,000 Oscar Technology has partnered with one of the UK's leading Microsoft Dynamics 365 partners to recruit a 1st Line Business Central Support Analyst to join their dynamic team. The Role As a 1st Line BC Support Analyst, you'll play a vital role in the smooth operation of the helpdesk. Working within a team, you'll provide support to clients - resolving queries, troubleshooting issues, and ensuring customers get maximum performance and efficiency out of their ERP systems. Responsibilities Helpdesk Management : Handle customer queries received through phone, email, or the portal, logging them accurately in the system. Troubleshooting : Analyse and resolve BC issues, escalating more complex cases to senior colleagues where necessary. SLA Adherence : Ensure customer requests are resolved within agreed SLAs to maintain the company's reputation for excellence. Essential A minimum of 1 years' experience with Business Central, either in consulting, support, or as a Key/Super user. Proven experience in ERP implementation or support, ideally with Dynamics 365 Business Central or Dynamics NAV. Strong communication skills, with the ability to simplify complex technical concepts for non-technical users. Exceptional problem-solving abilities and a customer-first approach. In Return: Hybrid working with at least 2 days a week from home. Generous holiday entitlement, with additional leave for excellent attendance. Private health insurance and life assurance (4x salary). Pension scheme with matched contributions up to 3%. Access to a 24/7 Employee Assistance Programme for expert advice and support. Opportunities for continuous professional development and career progression. Interviews for this role are commencing next week, so please do not hesitate to apply! Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

#J-18808-Ljbffr