Customer Team Leader

Closing date: 18-12-2024 Customer Team Leader Location: 59-63 Church Street, Bishops Castle, SY9 5AD Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 5:30am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview Full, paid training provided You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. What you'll do Provide friendly and thoughtful service, managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture Ensure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to enhance the shopping experience Support your store manager by deputising when they're not working Lead the way when introducing new products and services in your store Build relationships and get involved in your local community This job would suit people who have A genuine care for the needs of customers and members The ability to balance leading and supporting your team Great people skills, with the ability to build positive relationships Strong organisational and problem-solving skills A desire to learn and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development 30% discount on all Co-op products in-store plus 10% discounts on other brands A pension scheme with up to 10% employer contributions Wagestream- a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family 24/7 employee assistance service Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

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