An excellent opportunity has arisen to join one of the UK's leading providers of pet cremation services. Based in Paignton, we are now looking to recruit an additional Aftercare Advisor to join our experienced team.
This varied role will encompass working with our team of Aftercare Advisors to provide pet cremation services to pet owners. While predominantly office-based, this role also entails an element of working within the crematorium.
Within this role, you will be working as part of a team, but also predominantly by yourself. We require someone with empathy, strong communication skills, and a proven track record of excellent customer service.
The position will involve working Monday - Friday 9-5.
Responsibilities include:
Receive telephone calls from and make telephone calls to pet owners to arrange the cremation of pets. Take payment for the cremation of pets. Respond to enquiries/queries from the general public and veterinary clients. Maintain a record of calls and financial transactions on Company systems. Collect deceased pets from clients' homes/veterinary practices. Attend to pet owners visiting the crematorium in person. Prepare pets for viewing. Handle pets in a respectful and dignified manner. Assist with the packing, checking, and return of pets' ashes. Perform other ad-hoc duties as required. In return, you will receive a range of benefits including: Salary of £11.44 per hour. 33 days' annual leave (including Bank Holidays). Additional day holiday for every full year worked (up to a maximum of 5 additional days). Staff discount on veterinary products and services. Enhanced maternity, paternity, and adoption leave. Sharesave scheme. Company Pension Scheme. To apply, please click ‘Apply Now' and upload your CV.
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Receive telephone calls from and make telephone calls to pet owners to arrange the cremation of pets. Take payment for the cremation of pets. Respond to enquiries/queries from the general public and veterinary clients. Maintain a record of calls and financial transactions on Company systems. Collect deceased pets from clients' homes/veterinary practices. Attend to pet owners visiting the crematorium in person. Prepare pets for viewing. Handle pets in a respectful and dignified manner. Assist with the packing, checking, and return of pets' ashes. Perform other ad-hoc duties as required. In return, you will receive a range of benefits including: Salary of £11.44 per hour. 33 days' annual leave (including Bank Holidays). Additional day holiday for every full year worked (up to a maximum of 5 additional days). Staff discount on veterinary products and services. Enhanced maternity, paternity, and adoption leave. Sharesave scheme. Company Pension Scheme. To apply, please click ‘Apply Now' and upload your CV.
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