Customer Onboarding Team Leader - Housing
£41,371
Milton Keynes
Fixed Term Contract - 9-12 months
Full Time
At Amplius we’re committed to creating homes that truly make a difference. As an innovative and customer-focused social housing provider, we put tenants at the heart of everything we do.
We have an exciting opportunity for a Customer Onboarding Team Leader to join our team on a 9-12 month Fixed Term Contract. In this role, you’ll ensure our allocations and lettings service runs smoothly, helping customers settle into their new homes while working closely with internal teams and external partners.
Snapshot of your role
Deliver an efficient lettings service that meets customer standards and minimises void periods through effective key-to-key management.
Allocate properties effectively to make the best use of housing stock and meet eligibility requirements.
Collaborate with the Empty Homes department to achieve key performance indicators (KPIs).
Build strong partnerships with agencies, partners, and internal teams to meet business goals.
Ensure compliance with safeguarding procedures and stay updated on legislation affecting the service.
Provide guidance on complex allocations, risk assessments, and address customer complaints in line with procedures.
Use data to report on performance, plan strategies, and drive continuous improvement.
Lead and develop your team through regular reviews and proactive management.
Your toolkit for success Considerable experience with lettings and allocations.
Strong experience managing staff and driving team performance.
Proven experience in a customer-facing environment.
High emotional intelligence, with the ability to handle sensitive and challenging customer situations professionally.
Excellent problem-solving skills with the ability to make operational decisions within agreed parameters.
Clear and effective communication skills, capable of conveying complex information to customers.
Proficient in following procedures and maintaining clear, concise records.
Confident user of Microsoft software packages (Excel, PowerPoint, Word, and OneDrive).
A housing related qualification (preferably level 3 CIH) would be advantageous, but it is not essential.
Why join Amplius? 28 days annual leave (plus bank holidays)
Enhanced maternity, paternity, and adoption leave
Paid qualifications and professional subscriptions
Pension contribution up to 10%
Health and wellbeing support
Carers leave
Cycle to work scheme
Electric car lease scheme
Paid fertility and maternity leave
Financial Wellbeing support
Free flu jabs
Life assurance
Important We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
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Allocate properties effectively to make the best use of housing stock and meet eligibility requirements.
Collaborate with the Empty Homes department to achieve key performance indicators (KPIs).
Build strong partnerships with agencies, partners, and internal teams to meet business goals.
Ensure compliance with safeguarding procedures and stay updated on legislation affecting the service.
Provide guidance on complex allocations, risk assessments, and address customer complaints in line with procedures.
Use data to report on performance, plan strategies, and drive continuous improvement.
Lead and develop your team through regular reviews and proactive management.
Your toolkit for success Considerable experience with lettings and allocations.
Strong experience managing staff and driving team performance.
Proven experience in a customer-facing environment.
High emotional intelligence, with the ability to handle sensitive and challenging customer situations professionally.
Excellent problem-solving skills with the ability to make operational decisions within agreed parameters.
Clear and effective communication skills, capable of conveying complex information to customers.
Proficient in following procedures and maintaining clear, concise records.
Confident user of Microsoft software packages (Excel, PowerPoint, Word, and OneDrive).
A housing related qualification (preferably level 3 CIH) would be advantageous, but it is not essential.
Why join Amplius? 28 days annual leave (plus bank holidays)
Enhanced maternity, paternity, and adoption leave
Paid qualifications and professional subscriptions
Pension contribution up to 10%
Health and wellbeing support
Carers leave
Cycle to work scheme
Electric car lease scheme
Paid fertility and maternity leave
Financial Wellbeing support
Free flu jabs
Life assurance
Important We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
#J-18808-Ljbffr
