HR Document Consultant
Salary:
£23,000 - £25,000
Location:
Fully office based role (essential), Hinckley, Leicestershire
Working Hours:
8:30am - 5pm
Interview Process:
2 stage interview process
Client Details:
Working for a HR Consultancy firm
Description:
Produce documentation and manage client requirements via video call
Manage relationships with a large volume of clients
Manage the documentation inbox, responding and actioning queries within the agreed SLA
Attend 4 meetings per day, with different clients and industries
Responsible for drafting client documentation
Meet personal and department KPIs and SLAs
Guide clients, provide advice, answer queries related to all employment law/HR queries
Must be confident speaking to clients via phone, email and face to face on a daily basis
Refer appropriate products and services to clients
Profile:
HR, Law, Sales, Contact Centre, Recruitment background would be beneficial to the role
Excellent customer service skills
Able to support and pro-actively meet KPIs
Able to work to tight deadlines and competing priorities
Able to manage relationships with clients and stakeholders at all levels
Able to manage an efficient and seamless service to clients
Excellent written, documentation and reporting skills
Knowledge of HR processes and legislation
Remain professional in a fast-paced environment
Comfortable selling products and generating new business
Job Offer:
Progression encouraged
Benefits:
25 days holiday + 8 bank holidays
Extra day off for your birthday
Access to the Employee Assistance Programme
Private medical (with length of service)
Discretionary profit share
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£23,000 - £25,000
Location:
Fully office based role (essential), Hinckley, Leicestershire
Working Hours:
8:30am - 5pm
Interview Process:
2 stage interview process
Client Details:
Working for a HR Consultancy firm
Description:
Produce documentation and manage client requirements via video call
Manage relationships with a large volume of clients
Manage the documentation inbox, responding and actioning queries within the agreed SLA
Attend 4 meetings per day, with different clients and industries
Responsible for drafting client documentation
Meet personal and department KPIs and SLAs
Guide clients, provide advice, answer queries related to all employment law/HR queries
Must be confident speaking to clients via phone, email and face to face on a daily basis
Refer appropriate products and services to clients
Profile:
HR, Law, Sales, Contact Centre, Recruitment background would be beneficial to the role
Excellent customer service skills
Able to support and pro-actively meet KPIs
Able to work to tight deadlines and competing priorities
Able to manage relationships with clients and stakeholders at all levels
Able to manage an efficient and seamless service to clients
Excellent written, documentation and reporting skills
Knowledge of HR processes and legislation
Remain professional in a fast-paced environment
Comfortable selling products and generating new business
Job Offer:
Progression encouraged
Benefits:
25 days holiday + 8 bank holidays
Extra day off for your birthday
Access to the Employee Assistance Programme
Private medical (with length of service)
Discretionary profit share
#J-18808-Ljbffr
