Main Job Responsibilities
As a key member of our IT team, you will be responsible for providing day-to-day technical support for our corporate and customer-managed IT infrastructure and projects. This includes working as part of a team to deliver a high-quality 24/7 service to internal users and nominated customer gateways, servers, and laptops. Key Tasks
Configure and maintain laptops and PCs according to internal and customer specifications, ensuring they meet security policies and accreditation standards. Monitor and optimize the desktop environment, ensuring efficient usage and performance. Manage and support onsite A/V equipment, including video conferencing and projectors. Implement and follow departmental change control processes and procedures. Work within the remit of cyber security policies and best practices. Assist with the administration of nominated customer IT equipment and networks. Provide support to company users, fault-finding and solving problems, and ensuring issues are logged within the Service Desk. Collaborate with external suppliers to assist with problem resolution. Participate in the 24/7 on-call IT rota, responding to emergencies as required. Requirements
To be successful in this role, you will need: A HND/degree or equivalent in Computer Science or a related discipline, or at least 5 years of applicable experience working in a demanding environment within a busy 100+ user network. A broad range of technical skills, including diverse IT hardware and business applications. A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, and patching. A sound technical knowledge of Windows Server 2019/2022 administration skills. A good understanding of IT Security, including anti-virus, hard drive encryption, and authentication. Experience of Microsoft Exchange and email services, such as spam filtering and cloud continuity/messaging services. Previous experience in 1st/2nd line support roles. The ability to achieve Security Clearance (SC/DV).
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As a key member of our IT team, you will be responsible for providing day-to-day technical support for our corporate and customer-managed IT infrastructure and projects. This includes working as part of a team to deliver a high-quality 24/7 service to internal users and nominated customer gateways, servers, and laptops. Key Tasks
Configure and maintain laptops and PCs according to internal and customer specifications, ensuring they meet security policies and accreditation standards. Monitor and optimize the desktop environment, ensuring efficient usage and performance. Manage and support onsite A/V equipment, including video conferencing and projectors. Implement and follow departmental change control processes and procedures. Work within the remit of cyber security policies and best practices. Assist with the administration of nominated customer IT equipment and networks. Provide support to company users, fault-finding and solving problems, and ensuring issues are logged within the Service Desk. Collaborate with external suppliers to assist with problem resolution. Participate in the 24/7 on-call IT rota, responding to emergencies as required. Requirements
To be successful in this role, you will need: A HND/degree or equivalent in Computer Science or a related discipline, or at least 5 years of applicable experience working in a demanding environment within a busy 100+ user network. A broad range of technical skills, including diverse IT hardware and business applications. A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, and patching. A sound technical knowledge of Windows Server 2019/2022 administration skills. A good understanding of IT Security, including anti-virus, hard drive encryption, and authentication. Experience of Microsoft Exchange and email services, such as spam filtering and cloud continuity/messaging services. Previous experience in 1st/2nd line support roles. The ability to achieve Security Clearance (SC/DV).
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