2nd Line Support Engineer

Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider in the search for a skilled 2nd Line Engineer to join their dynamic team on the outskirts of Camberley. The role: In this role, you will be an integral part of our dynamic team, focusing on handling 2nd line technical support queries using telephone and remote-based tools. Your responsibilities will include strict adherence to SLAs, efficient utilisation of the Helpdesk Management System, and, when necessary, conducting on-site visits to customer locations. The candidate should possess strong communication skills, both customer-facing and internally, and have a good working knowledge of Microsoft Windows Servers, Microsoft Windows Desktops, Office 365, Backup Software, Antivirus software, and general networking. What's in it for you? Salary 30k- 40k Hybrid working - 2 days office and 3 WFH Get access to a wide range of technologies and be a part of a growing business Private Medical Healthcare Death in Service Benefit VDU Eye Tests Contractual Sick Pay (after qualifying period) Enhanced holiday entitlement based on length of service Responsibilities for the 2nd Line Engineer: 2nd line support for Windows desktops, laptops, hardware, and software 2nd line support for Windows Servers (On-Prem/Virtual/Azure) Support of Microsoft Exchange Supporting Office 365 Writing/Updating User and System Documentation Network and Server Administration Working on SLA-based technical support calls Troubleshooting Microsoft SharePoint Some project work may be required Attend client sites as required to complete support tickets and/or project work Key Skills of the Support Engineer: Experience: Minimum of 3 years in a similar role. Microsoft or COMPTIA certified Strong verbal and written communication skills Excellent customer service skills Ability to prioritise work and meet deadlines Logical and methodical approach to problem-solving Attention to detail Understanding of troubleshooting MS Windows Server/Desktop, Microsoft Exchange, Office 365 Knowledge of Server Hardware, TCP/IP, SSL Certificates, DNS records Ability to handle multiple requests efficiently through the helpdesk system Full Clean UK Driving Licence Desirable: Understanding of Microsoft SharePoint design Understanding of Microsoft Azure Salary 30k- 40k depending on experience Hybrid working Excellent company benefits

#J-18808-Ljbffr