Job Details
Job Title:
Business and Technical Analyst Contract Type:
Permanent, Full-time Salary:
£25,000.00 per annum Contracted hours:
40 hours per week Working Days:
Monday to Friday Shift Pattern:
8 Hour Shifts, 08:30 - 17:00 Location:
Cheltenham Benefits:
View our
Employee Benefits
leaflet. About Creed
Creed is a family business, established in 1972, which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a “two star” status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing. Role Details
In this role you will ensure integrity of product and technical data is maintained and excellent service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers and suppliers. You will also manage barcode queries, updates and changes to ensure legislative compliance and support technical projects and assist customers with product-related requests as well as managing new supplier and product set-ups from start to finish. Some responsibilities of the role include: Demonstrate a positive, customer-focused, and professional approach. Contribute to a diverse, inclusive, solutions-oriented, and customer service focused culture. Share ideas and develop new ways of working to improve company performance and employee engagement. Demonstrate professionalism and deliver an awesome customer experience to both internal and external customers. Accountability for the robustness and accuracy of product data held on internal databases, and responsibility for the regular review of this data as set by the business. Analyse product labels to ensure data provided by suppliers is accurate and compliant with relevant legislation. Liaise with suppliers on detailed product information such as allergens and ingredient information. Support with product barcode queries and escalation of issues with the relevant supplier. Create and distribute reports internally on supplier product discrepancies and charge according to the Creed Foodservice Supplier Charter. Maintain accuracy of product data during the life of the product on various internal and external platforms. Ensure that customer product complaints are handled effectively, monitor trends, and ensure a high level of customer service is maintained. Responsible for the organisation of and reporting on new product listings and delists. Reporting on performance of Supplier Activations. Organisation and uploading of Supplier Promotions and new lines. Load supplier and Country Range Group promotions onto our internal systems. Collect new product information. Product pricing administration. Reporting and administrative duties to support the Trading team’s objectives. Demonstrate commitment to and support our Environmental, Social and Governance goals in how daily tasks and responsibilities are carried out. Actively promote a food safety culture through sharing knowledge and expertise. To disclose any evidence of product safety, legality, quality, or integrity issues. To report all accidents and promote best practices in Health and Safety and contribute to ensuring a safe working environment for all employees, workers, and visitors on site. The Ideal Candidate
Essential Strong I.T and administration skills, numeracy, and a good level of English. Customer service focus, excellent communication, interpersonal, relationship building, and stakeholder management skills. An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time. A good team player, with attention to detail and good problem-solving skills that follows processes in place and prioritises business improvement. A methodical approach to work and excellent organisational skills. The ability to learn new systems quickly, and experience using both Microsoft Excel and Accord or similar ERP system within a previous role. A self-starter, enthusiastic, proactive, self-motivated individual with a desire to learn and progress. Experience working within a busy administrative role. Confident in working in an office and warehouse environment. Desirable Knowledge of Foodservice, FMCG or similar environment. An interest in or knowledge of food product and labelling, or UK food legislation. Experience or knowledge of quality management, Food Safety, HACCP, TACCP or VACCP systems. Passionate about food and interested in nutrition, allergen information, and food safety.
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Job Title:
Business and Technical Analyst Contract Type:
Permanent, Full-time Salary:
£25,000.00 per annum Contracted hours:
40 hours per week Working Days:
Monday to Friday Shift Pattern:
8 Hour Shifts, 08:30 - 17:00 Location:
Cheltenham Benefits:
View our
Employee Benefits
leaflet. About Creed
Creed is a family business, established in 1972, which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a “two star” status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing. Role Details
In this role you will ensure integrity of product and technical data is maintained and excellent service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers and suppliers. You will also manage barcode queries, updates and changes to ensure legislative compliance and support technical projects and assist customers with product-related requests as well as managing new supplier and product set-ups from start to finish. Some responsibilities of the role include: Demonstrate a positive, customer-focused, and professional approach. Contribute to a diverse, inclusive, solutions-oriented, and customer service focused culture. Share ideas and develop new ways of working to improve company performance and employee engagement. Demonstrate professionalism and deliver an awesome customer experience to both internal and external customers. Accountability for the robustness and accuracy of product data held on internal databases, and responsibility for the regular review of this data as set by the business. Analyse product labels to ensure data provided by suppliers is accurate and compliant with relevant legislation. Liaise with suppliers on detailed product information such as allergens and ingredient information. Support with product barcode queries and escalation of issues with the relevant supplier. Create and distribute reports internally on supplier product discrepancies and charge according to the Creed Foodservice Supplier Charter. Maintain accuracy of product data during the life of the product on various internal and external platforms. Ensure that customer product complaints are handled effectively, monitor trends, and ensure a high level of customer service is maintained. Responsible for the organisation of and reporting on new product listings and delists. Reporting on performance of Supplier Activations. Organisation and uploading of Supplier Promotions and new lines. Load supplier and Country Range Group promotions onto our internal systems. Collect new product information. Product pricing administration. Reporting and administrative duties to support the Trading team’s objectives. Demonstrate commitment to and support our Environmental, Social and Governance goals in how daily tasks and responsibilities are carried out. Actively promote a food safety culture through sharing knowledge and expertise. To disclose any evidence of product safety, legality, quality, or integrity issues. To report all accidents and promote best practices in Health and Safety and contribute to ensuring a safe working environment for all employees, workers, and visitors on site. The Ideal Candidate
Essential Strong I.T and administration skills, numeracy, and a good level of English. Customer service focus, excellent communication, interpersonal, relationship building, and stakeholder management skills. An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time. A good team player, with attention to detail and good problem-solving skills that follows processes in place and prioritises business improvement. A methodical approach to work and excellent organisational skills. The ability to learn new systems quickly, and experience using both Microsoft Excel and Accord or similar ERP system within a previous role. A self-starter, enthusiastic, proactive, self-motivated individual with a desire to learn and progress. Experience working within a busy administrative role. Confident in working in an office and warehouse environment. Desirable Knowledge of Foodservice, FMCG or similar environment. An interest in or knowledge of food product and labelling, or UK food legislation. Experience or knowledge of quality management, Food Safety, HACCP, TACCP or VACCP systems. Passionate about food and interested in nutrition, allergen information, and food safety.
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