Collection and Delivery Manager

Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it’ll make their day when we deliver exactly on time, every time. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The role of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver great service to our customers every time. The Collection and Delivery Manager is also responsible for the effective management of all service delivery partners and PAYE drivers ensuring high quality performance is delivered. Key to this is the Collection and Delivery Manager's responsibility to manage the Service Centre and its satellites (if applicable) in the day-to-day collection and delivery network. Essential Criteria: Proven record of delivering great service to customers and managing ongoing customer relationships. Experience of managing a diverse workforce including sub-contractors, self-employed drivers, and PAYE drivers. Experience of managing direct cost budget. Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar database. Always maintain a calm and rational presence, even when in pressured situations. Ability to identify problems and design deployable solutions. Essential criteria for this role: Previous experience in the mail or distribution industry. Additional information on this role: If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you. Benefits: Competitive rates of pay. Company funded health cash plan. Holidays: 25 days increasing with length of service + bank holidays. Long service recognition scheme. Enhanced maternity & paternity. Company pension scheme. Life assurance. Employee assistance programme including 24/7 virtual GP. DX discounts portal. Excellent opportunities for career progression and more! We look forward to hearing from you!

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