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Ice Cream Customer Execution Specialist IH
Employer:
Unilever Location:
Kingston Upon Thames, England, United Kingdom Salary:
Competitive Closing date:
8 Feb 2025 Sector:
Customer Services Role:
Specialist Contract Type:
Permanent Hours:
Full Time ABOUT ICE CREAM:
Life Tastes Better With Ice Cream As ice cream makers, we are serious about happiness. With warm hearts, we create the coolest products, and we supply them to our consumers. As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles. If you are in the current Unilever Ice Cream business or considering working for the newly separated Ice Cream business, you will work for the global leading Ice Cream player in a growing category within the 1 trillion snacking and refreshment industry. JOB PURPOSE The Customer Execution Specialist IH is primarily responsible for ensuring the smooth running of the Unilever Ice Cream daily order cycle in the IH channel. They are the face of Unilever's Supply Chain to customers and 3rd party logistic partners regarding any operational queries. They work closely with our third-party partners and are responsible for troubleshooting current order issues while working to root cause and eradicate repeat issues through a process of continuous improvement. RESPONSIBILITIES
Key Metrics Fulfilment Rate - Dispatch Rate %, CCF / Customer Measure of Service Customer Service Inbox - volume of mails & turnaround time. Logistic Efficiency - FTAs, FTDs, Returns, Refusals, Logistic Claims PEGA tickets - number and time to resolve Order Fulfilment cycle time Order accuracy Lead time adherence Customer Trade Terms Compliance to LET grid Operations & Systems Point of escalation for support and issue resolution in a timely manner relating to all operational activities involved in the daily order cycle. Manage rebooks and logistics issues with customer and 3PL partners. Respond to haulier and customer queries via e-mail and telephone to ensure smooth operations and delivery of exceptional customer service. Continuous Improvement & Problem Solving Investigation & RCA of logistic issues with third party logistic teams and customers to identify root causes and reduce recurrence. Support identification of repeat service losses and share with CCS to help eradicate. ALL ABOUT YOU
Minimum Requirements Proficiency in English & Maths. Ability to manage time effectively and to plan workload. Strong communication and interpersonal skills. Good problem-solving skills and an ability to think logically. Good quantitative analytical skills. A customer-focused mindset. Willing and able to travel to meet customers. Ideal Requirements Intermediate skillset in Microsoft Excel. Experience with SAP or other ERP software. Experience working with retail customers. What we offer
We strive to achieve a family-friendly and inclusive workplace. Diversity at Unilever is about inclusion, embracing differences, and creating possibilities for all.
#J-18808-Ljbffr
Employer:
Unilever Location:
Kingston Upon Thames, England, United Kingdom Salary:
Competitive Closing date:
8 Feb 2025 Sector:
Customer Services Role:
Specialist Contract Type:
Permanent Hours:
Full Time ABOUT ICE CREAM:
Life Tastes Better With Ice Cream As ice cream makers, we are serious about happiness. With warm hearts, we create the coolest products, and we supply them to our consumers. As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles. If you are in the current Unilever Ice Cream business or considering working for the newly separated Ice Cream business, you will work for the global leading Ice Cream player in a growing category within the 1 trillion snacking and refreshment industry. JOB PURPOSE The Customer Execution Specialist IH is primarily responsible for ensuring the smooth running of the Unilever Ice Cream daily order cycle in the IH channel. They are the face of Unilever's Supply Chain to customers and 3rd party logistic partners regarding any operational queries. They work closely with our third-party partners and are responsible for troubleshooting current order issues while working to root cause and eradicate repeat issues through a process of continuous improvement. RESPONSIBILITIES
Key Metrics Fulfilment Rate - Dispatch Rate %, CCF / Customer Measure of Service Customer Service Inbox - volume of mails & turnaround time. Logistic Efficiency - FTAs, FTDs, Returns, Refusals, Logistic Claims PEGA tickets - number and time to resolve Order Fulfilment cycle time Order accuracy Lead time adherence Customer Trade Terms Compliance to LET grid Operations & Systems Point of escalation for support and issue resolution in a timely manner relating to all operational activities involved in the daily order cycle. Manage rebooks and logistics issues with customer and 3PL partners. Respond to haulier and customer queries via e-mail and telephone to ensure smooth operations and delivery of exceptional customer service. Continuous Improvement & Problem Solving Investigation & RCA of logistic issues with third party logistic teams and customers to identify root causes and reduce recurrence. Support identification of repeat service losses and share with CCS to help eradicate. ALL ABOUT YOU
Minimum Requirements Proficiency in English & Maths. Ability to manage time effectively and to plan workload. Strong communication and interpersonal skills. Good problem-solving skills and an ability to think logically. Good quantitative analytical skills. A customer-focused mindset. Willing and able to travel to meet customers. Ideal Requirements Intermediate skillset in Microsoft Excel. Experience with SAP or other ERP software. Experience working with retail customers. What we offer
We strive to achieve a family-friendly and inclusive workplace. Diversity at Unilever is about inclusion, embracing differences, and creating possibilities for all.
#J-18808-Ljbffr
