Main area: Administration
Grade: NHS AfC Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 985-NCLICB-EDOPT-076-B
Site: Laycock Professional Development Centre
Town: Laycock Street, Islington
Salary: £35,964 - £43,780 Per annum including HCAS
Salary period: Yearly
Closing: 14/01/2025 23:59
On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:
to improve outcomes in population health and healthcare
tackle inequalities in outcomes, experience and access
enhance productivity and value for money
help the NHS support broader social and economic development.
North Central London’s population is incredibly diverse and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions – or buys – on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions to achieve our shared aims.
NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London.
We are committed to recruiting a workforce which is reflective of our diverse population, where individual contributions are encouraged and valued. We welcome and encourage applications from all candidates regardless of age, race, sex or gender identity, religious beliefs, marital status, sexual orientation, disability, caring status or neurodiversity.
Job overview
The Post Holder will provide administrative and project support to the System Flow & Operations Team focused on oversight of patient flow and escalation of emergent issues across the ICS, providing advice and support to manage system pressures and patient safety risk (both in and out of hours). Main duties of the job
As a key member of the team, you will demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and external agencies/organisations. This role will be responsible for managing the SCC System Control Centre (SCC) mailbox, receiving incoming mail, prioritising and, where appropriate, using initiative to delegate to appropriate parties and initiate action, including drafting replies for members of the team as appropriate. This post will assist the SCC in compiling and ensuring robust Executive Director, Director, and Manager ICB on call rotas are in place to support system resilience throughout the year. The post holder will also support the servicing and facilitation of the NCL Flow Operations Group meetings including setting agendas, arranging venue, inviting attendees, taking minutes, and ensuring that action points are implemented in conjunction with the Operations and Assurance Manager. Working for our organisation
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington. As an ICB, we’re focused on: improving outcomes in population health and healthcare tackling inequalities in outcomes, experience, and access enhancing productivity and value for money helping the NHS support broader social and economic development. It is an exciting time to be joining NCL ICB – we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to better meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and build the capabilities we need to create a thriving organisational culture. Detailed job description and main responsibilities
Be proactive and use initiative to deal with urgent/important/confidential matters that have been raised - ensuring that clear communication and consultation with appropriate managers takes place for appropriate decisions/actions to be made as soon as possible. Co-ordinate correspondence and the writing of papers and reports between the members of the team and other individuals. Work with the team to ensure that work is completed within specified time limits. Undertake specific project work as requested by the team. Ability to multi-task with constantly changing priorities. Flexibility to undertake any other duties requested as appropriate to the banding. Monitor progress of actions within agreed deadlines and ensure specific documents for key meetings are available in a timely manner. Effectively distribute key information/circulars to the relevant stakeholders. Always maintain a highly professional standard, ensuring efficient and effective support is provided. Manage and prioritise a busy workload for the System Flow and Operation senior team using a high level of initiative. Demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and external agencies/organisations. Be proactive and use initiative to deal with urgent/important/confidential matters that have been raised - ensuring that clear communication and consultation with appropriate managers takes place for appropriate decisions/actions to be made as soon as possible. Work with the team to ensure that work is completed within specified time limits. Undertake specific project work as requested by the team. Co-ordinating the morning and afternoon handover process using the ICB pager system. Maintaining accurate up to date records of on call staff, including their contact details as well as Annual Leave and any other commitments. Person specification
Education / Qualifications
Degree or equivalent qualification or experience. Experience
Excellent organisational skills with a demonstrable ability to prioritise workload and work methodically, efficiently, and accurately to meet deadlines. Exceptional eye for detail, highly organised and can keep excellent tracking/audit trail details for work and decision flows. Mental Effort, frequent interruption, intense concentration when reviewing/writing documents/data, presenting at board meetings, taking minutes. Good understanding of the demands of a busy NHS senior management environment. Knowledge
Advanced Microsoft Office (Excel, Powerpoint and Visio). Knowledge of NHS and UEC. We reserve the right to close any vacancies when we have received sufficient applications to shortlist. Applicants who can clearly demonstrate how they meet our role profile requirements will be shortlisted for interview. To enquire about your application or inform us of any changes in your circumstances please ensure you quote your application reference number. Please ensure you check your email account regularly as this is how we will communicate with you. Invitations for interview are sent by email only, so it is important that you monitor your emails once you have submitted an application online. If you have not heard from us within a month of the closing date you should presume that you have not been shortlisted. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your recruitment and employment within the organisation. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As part of our safe recruitment practice, pre-employment checks will be undertaken before any appointment is confirmed. Depending on the role, a Criminal Records check may be required; all cases of criminal record history are dealt with on a case-by-case basis.
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The Post Holder will provide administrative and project support to the System Flow & Operations Team focused on oversight of patient flow and escalation of emergent issues across the ICS, providing advice and support to manage system pressures and patient safety risk (both in and out of hours). Main duties of the job
As a key member of the team, you will demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and external agencies/organisations. This role will be responsible for managing the SCC System Control Centre (SCC) mailbox, receiving incoming mail, prioritising and, where appropriate, using initiative to delegate to appropriate parties and initiate action, including drafting replies for members of the team as appropriate. This post will assist the SCC in compiling and ensuring robust Executive Director, Director, and Manager ICB on call rotas are in place to support system resilience throughout the year. The post holder will also support the servicing and facilitation of the NCL Flow Operations Group meetings including setting agendas, arranging venue, inviting attendees, taking minutes, and ensuring that action points are implemented in conjunction with the Operations and Assurance Manager. Working for our organisation
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington. As an ICB, we’re focused on: improving outcomes in population health and healthcare tackling inequalities in outcomes, experience, and access enhancing productivity and value for money helping the NHS support broader social and economic development. It is an exciting time to be joining NCL ICB – we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to better meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and build the capabilities we need to create a thriving organisational culture. Detailed job description and main responsibilities
Be proactive and use initiative to deal with urgent/important/confidential matters that have been raised - ensuring that clear communication and consultation with appropriate managers takes place for appropriate decisions/actions to be made as soon as possible. Co-ordinate correspondence and the writing of papers and reports between the members of the team and other individuals. Work with the team to ensure that work is completed within specified time limits. Undertake specific project work as requested by the team. Ability to multi-task with constantly changing priorities. Flexibility to undertake any other duties requested as appropriate to the banding. Monitor progress of actions within agreed deadlines and ensure specific documents for key meetings are available in a timely manner. Effectively distribute key information/circulars to the relevant stakeholders. Always maintain a highly professional standard, ensuring efficient and effective support is provided. Manage and prioritise a busy workload for the System Flow and Operation senior team using a high level of initiative. Demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and external agencies/organisations. Be proactive and use initiative to deal with urgent/important/confidential matters that have been raised - ensuring that clear communication and consultation with appropriate managers takes place for appropriate decisions/actions to be made as soon as possible. Work with the team to ensure that work is completed within specified time limits. Undertake specific project work as requested by the team. Co-ordinating the morning and afternoon handover process using the ICB pager system. Maintaining accurate up to date records of on call staff, including their contact details as well as Annual Leave and any other commitments. Person specification
Education / Qualifications
Degree or equivalent qualification or experience. Experience
Excellent organisational skills with a demonstrable ability to prioritise workload and work methodically, efficiently, and accurately to meet deadlines. Exceptional eye for detail, highly organised and can keep excellent tracking/audit trail details for work and decision flows. Mental Effort, frequent interruption, intense concentration when reviewing/writing documents/data, presenting at board meetings, taking minutes. Good understanding of the demands of a busy NHS senior management environment. Knowledge
Advanced Microsoft Office (Excel, Powerpoint and Visio). Knowledge of NHS and UEC. We reserve the right to close any vacancies when we have received sufficient applications to shortlist. Applicants who can clearly demonstrate how they meet our role profile requirements will be shortlisted for interview. To enquire about your application or inform us of any changes in your circumstances please ensure you quote your application reference number. Please ensure you check your email account regularly as this is how we will communicate with you. Invitations for interview are sent by email only, so it is important that you monitor your emails once you have submitted an application online. If you have not heard from us within a month of the closing date you should presume that you have not been shortlisted. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your recruitment and employment within the organisation. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As part of our safe recruitment practice, pre-employment checks will be undertaken before any appointment is confirmed. Depending on the role, a Criminal Records check may be required; all cases of criminal record history are dealt with on a case-by-case basis.
#J-18808-Ljbffr
