Customer Team Leader

Closing date: 14-01-2025 Customer Team Leader Location: 10 Dungannon Street, Moy, BT71 7SH Pay: GBP13.32 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. What you'll do Provide friendly and thoughtful service, often managing the store and handling challenging situations. Develop your team's capabilities through coaching and training, fostering an inclusive culture. Ensure that the store remains safe, legal, and fully operational. Manage diligence checks and stock accuracy to enhance the shopping experience. Support your store manager by deputising when they're not working and delivering HR processes. Lead the introduction of new products and services, encouraging team feedback. Build relationships and engage with your local community. This job would suit people who have A genuine care for the needs of customers and members. The ability to balance leading and supporting your team while working on the shop floor. Great people skills for building positive relationships. Strong organisational and problem-solving skills. A desire to learn, grow and develop your leadership skills. The flexibility to work various shifts. Why Co-op? Full, paid training and dedicated support for your personal development. 30% discount on all Co-op products in-store plus 10% discounts on other brands. A pension scheme with up to 10% employer contributions. Wagestream- a money management app providing early access to pay. 36 days of holiday (including bank holidays, pro rata for part time colleagues). Virtual healthcare services for you and your family. 24/7 employee assistance service. Rotas shared three weeks in advance. Cycle-to-work scheme. Building an inclusive workplace We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who meet the minimum criteria for a job. As part of the application process, you'll need to complete two online assessments, taking around 20 minutes.

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