Retail Store Team Leader

At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing company. ECCO respects our world environment by reducing emissions, waste and consumption of materials, energy and water. We produce and sell high-quality modern shoes and accessories through our diverse workforce who receive lifelong learning and development at all stages of their career. About The Role ECCO Merivale is looking for a highly motivated and competitive Retail Team Leader with a passion to succeed. Whilst dedicated to providing a personal level of customer service, you will help your team achieve outstanding results through leadership and coaching, driving productivity, executing brand campaigns and selling shoes that practically sell themselves! Tasks & Responsibilities Lead and coach the store team members to deliver exceptional customer service, uphold our quality brand, and achieve store objectives. Provide input with staff scheduling and assist in recruitment activities. Ensure Visual Merchandising plan and Mystery Shopper standards are upheld. Oversee customer returns and inventory management. Train the team on product, VM, and sales techniques. Skills & Experience To be successful in this role you will: Have previous retail management experience as a store manager or assistant store manager. Have demonstrated success in achieving KPIs and sales targets. Have a commitment and professionalism to providing exceptional customer service as an ECCO brand ambassador. Be a collaborator and natural people-person who thrives on building relationships. Be motivated to lead and drive your team to succeed with a growth mindset in an exciting fast-paced work environment. Possess persuasive communication skills and an agile leadership style. Be someone who LOVES product knowledge and training with a willingness to learn and develop not only yourself but the team. Flexibility and work/life balance through rostering. Structured coaching and training programs to develop you individually and as a leader, including an induction schedule to set you up for success, engaging product and sales training to enhance your performance, and ECCO Leadership Programs for ongoing development. Reward and recognition programs, including a lucrative sales bonus incentive and monthly awards. Career progression opportunities - Headquartered in Denmark, we are a family-owned company that offers local and international opportunities. Pride in working for a globally successful, diverse & environmentally conscious employer. ECCO provides a progressive working environment for those who are seeking a career in retail, with a culture of ownership at all levels where everyone has a voice and makes an impact.

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