Operations Manager – Care Services
We are seeking a dynamic and experienced Operations Manager to lead and drive excellence in our care services. The ideal candidate will have a proven track record of success in operational management within the care sector, with the ability to inspire teams, ensure compliance, and foster strong relationships with stakeholders.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Key Responsibilities Lead the growth and development of care services, scaling operations to deliver hours of care weekly. Oversee CQC registration processes for multiple services, ensuring all regulatory requirements are met. Drive success in bids and tenders, securing contracts to expand service offerings. Manage diverse care models, including community and supported living services, ensuring high-quality standards. Build and maintain strong relationships with local authorities, case management providers, and national stakeholders. Oversee the delivery of high-volume care services, previously managing up to 5000 care hours weekly. Lead and manage large operational teams, including up to 20 senior staff and 300+ care professionals across multiple branches. Ensure operational efficiency, compliance, and alignment with organisational goals.
Skills and Experience 5+ years of experience in the care sector, with a strong focus on operational management and service growth. Extensive knowledge of CQC standards, registration, and compliance. Proven expertise in scaling care services and managing high-pressure, high-volume operations. Strong track record in developing successful bids and tenders. Exceptional leadership skills, with experience managing multi-disciplinary teams and large-scale operations. Excellent relationship-building skills with stakeholders, including local authorities and case managers.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Key Responsibilities Lead the growth and development of care services, scaling operations to deliver hours of care weekly. Oversee CQC registration processes for multiple services, ensuring all regulatory requirements are met. Drive success in bids and tenders, securing contracts to expand service offerings. Manage diverse care models, including community and supported living services, ensuring high-quality standards. Build and maintain strong relationships with local authorities, case management providers, and national stakeholders. Oversee the delivery of high-volume care services, previously managing up to 5000 care hours weekly. Lead and manage large operational teams, including up to 20 senior staff and 300+ care professionals across multiple branches. Ensure operational efficiency, compliance, and alignment with organisational goals.
Skills and Experience 5+ years of experience in the care sector, with a strong focus on operational management and service growth. Extensive knowledge of CQC standards, registration, and compliance. Proven expertise in scaling care services and managing high-pressure, high-volume operations. Strong track record in developing successful bids and tenders. Exceptional leadership skills, with experience managing multi-disciplinary teams and large-scale operations. Excellent relationship-building skills with stakeholders, including local authorities and case managers.
