An exciting Band 5 opportunity has arisen to further improve the Diabetes & Endocrinology Team.
To ensure the successful management and leadership of the Clinical Office and Booking Office team for Diabetes & Endocrinology services in line with Trust Values, Strategic Objectives, Policies and Procedure. It is a full-time post of 37.5 hours. The candidate requires a high level of organisational skills, attention to detail, and someone who is good at communicating with a wide range of health care professionals.
Responsibilities:
Effectively manage the clinical office, administration and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures. Directly line manage the clinical office and booking office staff including appraisals, training and six week review meetings, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave/sickness. Deputising for the assistant service manager during periods of leave only for appropriate/specific tasks and as agreed. Robust planning and recording of all types of leave including annual leave, special leave, and sickness for Clinical Office staff. Facilitating regular team meetings with clinical office team. Support the Service Management to ensure clinic capacity is maintained to prevent two-week-rule and 18 week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors, Lead Orthoptist and Nursing team, to arrange availability of staff. Escalate any operational or capacity issues to Service Management to ensure compliance with Trust targets and quality of patient care. Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken. Review local standard office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required. Manage and book out the patients on the daily ASI lists through eRS identifying and raising sub-speciality capacity issues with Service Management. Check and action Advice and Guidance requests from GP’s daily, expedite Consultant triage and respond back to the provider within 48 hours. Undertake projects as directed by the Service Manager. Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care. Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team. Although it isn't the Trust's normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
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Effectively manage the clinical office, administration and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures. Directly line manage the clinical office and booking office staff including appraisals, training and six week review meetings, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave/sickness. Deputising for the assistant service manager during periods of leave only for appropriate/specific tasks and as agreed. Robust planning and recording of all types of leave including annual leave, special leave, and sickness for Clinical Office staff. Facilitating regular team meetings with clinical office team. Support the Service Management to ensure clinic capacity is maintained to prevent two-week-rule and 18 week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors, Lead Orthoptist and Nursing team, to arrange availability of staff. Escalate any operational or capacity issues to Service Management to ensure compliance with Trust targets and quality of patient care. Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken. Review local standard office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required. Manage and book out the patients on the daily ASI lists through eRS identifying and raising sub-speciality capacity issues with Service Management. Check and action Advice and Guidance requests from GP’s daily, expedite Consultant triage and respond back to the provider within 48 hours. Undertake projects as directed by the Service Manager. Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care. Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team. Although it isn't the Trust's normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
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