Key duties include:
Field Engineer (Customer Engineer)
Installation, service, repair, maintenance and support of products at customer sites across the world. Managing the product acceptance process from installation through to customer sign-off; spending up to 6 months living and working in USA, Japan, Taiwan, Korea and other semiconductor manufacturing nations. Provide support, remotely and at customers facilities, including fault finding, repair and installation of product upgrades. Building and maintaining strong relationships with customers and distributors; provide insight on customer opinions and priorities. Training, mentoring, and coaching of distributor service teams. Monitor the performance and up-time of all company products, both in-house and at customer sites. Write and maintain technical documents to improve fault finding and installation. Work with Engineering and Production to implement and improve the reliability and ease of service of new and existing products. Able to travel to customer sites across Europe, USA and Asia, travel may reach 60% and be at short as well as planned notice. Personal Qualities: Able to analyse data and conclude a way forward. Good organization and planning skills. Strong communication/customer facing skills. Able and willing to travel at short notice. Innovative and proactive self-starter. Able to work under pressure. Prepared to respond to customer enquiries outside of usual working hours. Professional Skills/ Abilities: Essential:
ABLE TO GET VISAS to travel, so British or EU Passport Experience in an electronic based, high value capital equipment sector, such as semiconductor, Wafer, scientific instrument, medical device, or other high value instrumentation environments At least 2+ years' experience working in a FIELD based Service / Installation / Repair role. Experience in a customer-interfacing role
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Installation, service, repair, maintenance and support of products at customer sites across the world. Managing the product acceptance process from installation through to customer sign-off; spending up to 6 months living and working in USA, Japan, Taiwan, Korea and other semiconductor manufacturing nations. Provide support, remotely and at customers facilities, including fault finding, repair and installation of product upgrades. Building and maintaining strong relationships with customers and distributors; provide insight on customer opinions and priorities. Training, mentoring, and coaching of distributor service teams. Monitor the performance and up-time of all company products, both in-house and at customer sites. Write and maintain technical documents to improve fault finding and installation. Work with Engineering and Production to implement and improve the reliability and ease of service of new and existing products. Able to travel to customer sites across Europe, USA and Asia, travel may reach 60% and be at short as well as planned notice. Personal Qualities: Able to analyse data and conclude a way forward. Good organization and planning skills. Strong communication/customer facing skills. Able and willing to travel at short notice. Innovative and proactive self-starter. Able to work under pressure. Prepared to respond to customer enquiries outside of usual working hours. Professional Skills/ Abilities: Essential:
ABLE TO GET VISAS to travel, so British or EU Passport Experience in an electronic based, high value capital equipment sector, such as semiconductor, Wafer, scientific instrument, medical device, or other high value instrumentation environments At least 2+ years' experience working in a FIELD based Service / Installation / Repair role. Experience in a customer-interfacing role
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